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ArticleThe gamma CUSUM chart method for online customer churn prediction

Ssu‐Han Chen2016

Article2016

The gamma CUSUM chart method for online customer churn prediction

31 citations·0/0 files stored·Electronic Commerce Research and Applications

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Customer churn and segmentation Customer Service Quality and Loyalty Advanced Statistical Process Monitoring

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References

1996The Behavioral Consequences of Service Quality 2000Marketing management: analysis. planning. implementation and control 2010Satisfaction: a behavioral perspective on the consumer 1954CONTINUOUS INSPECTION SCHEMES 1990Zero defections: quality comes to services.2001The Loyalty Effect 1998Cumulative Sum Charts and Charting for Quality Improvement 1999Building Data Mining Applications for CRM

Cited by

2018Clustering Prediction Techniques in Defining and Predicting Customers Defection: The Case of E-Commerce Context 2023A CUSUM control chart for gamma distribution with guaranteed performance 2020Predicting mobile trading system discontinuance: The role of attention 2021Beauty matters: reducing bounce rate by aesthetics of experience product portal page

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2020A Survey on Churn Analysis in Various Business Domainsarticle · 14 shared references 2016Intelligent data analysis approaches to churn as a business problem: a surveyarticle · 12 shared references 2025A comprehensive survey on customer churn analysis studiesarticle · 10 shared references 2014Managing B2B customer churn, retention and profitabilityarticle · 9 shared references 2021How training on multiple time slices improves performance in churn predictionarticle · 9 shared references 2013Hierarchical Neural Regression Models for Customer Churn Predictionarticle · 9 shared references

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Year2016

Typearticle

Published2016-04-04

VenueElectronic Commerce Research and Applications

ISSN-L1567-4223

Languageen

Citations31

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1016/j.elerap.2016.04.003

openalex_workW2321311853

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