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The gamma CUSUM chart method for online customer churn prediction
16 references·6 citing·33 second hop
The gamma CUSUM chart method for online customer churn prediction (2016)The gamma CUSUM chart method for online c…New insights into churn prediction in the telecommunication sector: A profit driven data mining approach (2011)New insights into churn predi…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques (2006)Churn prediction in subscript…Bagging and Boosting Classification Trees to Predict Churn (2006)Bagging and Boosting Classifi…Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting (2004)Customer base analysis: parti…Customer attrition analysis for financial services using proportional hazard models (2003)Customer attrition analysis f…The Loyalty Effect (2001)The Loyalty EffectCustomer Equity: Building and Managing Relationships As Valuable Assets (2001)Customer Equity: Building and…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Building Data Mining Applications for CRM (1999)Building Data Mining Applicat…Cumulative Sum Charts and Charting for Quality Improvement (1998)Cumulative Sum Charts and Cha…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Do rewards really create loyalty? (1995)Do rewards really create loya…Zero defections: quality comes to services. (1990)Zero defections: quality come…Counted Data CUSUM's (1985)Counted Data CUSUM'sCONTINUOUS INSPECTION SCHEMES (1954)CONTINUOUS INSPECTION SCHEMESDeveloping strategies to retain organizational insurers using a clustering technique: Evidence from the insurance industry (2024)Developing strategies to reta…A CUSUM control chart for gamma distribution with guaranteed performance (2023)A CUSUM control chart for gam…Beauty matters: reducing bounce rate by aesthetics of experience product portal page (2021)Beauty matters: reducing boun…Predicting mobile trading system discontinuance: The role of attention (2020)Predicting mobile trading sys…A hybrid classification model for churn prediction based on customer clustering (2020)A hybrid classification model…Clustering Prediction Techniques in Defining and Predicting Customers Defection: The Case of E-Commerce Context (2018)Clustering Prediction Techniq…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Benchmarking state-of-the-art classification algorithms for credit scoring (2003)Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models (2006)Modeling Customer Lifetime Value (2006)Customer churn prediction in the telecommunication sector using a rough set approach (2016)Retention Futility: Targeting High-Risk Customers Might be Ineffective (2017)A machine learning framework for customer purchase prediction in the non-contractual setting (2018)Turning telecommunications call details to churn prediction: a data mining approach (2002)Applying data mining to telecom churn management (2005)Application of data mining techniques in customer relationship management: A literature review and classification (2008)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Procedures for Reacting to a Change in Distribution (1971)changepoint : An R Package for Changepoint Analysis (2014)Selective review of offline change point detection methods (2019)Research Issues and Ideas in Statistical Process Control (1999)Effects of Parameter Estimation on Control Chart Properties: A Literature Review (2006)The Use of Control Charts in Health-Care and Public-Health Surveillance (2006)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth (2001)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1954CONTINUOUS INSPECTION SCHEMES5,731 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 2001The Loyalty Effect1,406 cited
  • 1998Cumulative Sum Charts and Charting for Quality Improvement842 cited
  • 1999Building Data Mining Applications for CRM599 cited
  • 2001Customer Equity: Building and Managing Relationships As Valuable Assets491 cited
  • 2011New insights into churn prediction in the telecommunication sector: A profit driven data mining approach460 cited
  • 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
  • 2003Customer attrition analysis for financial services using proportional hazard models430 cited
  • 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
  • 2006Bagging and Boosting Classification Trees to Predict Churn410 cited
  • 1985Counted Data CUSUM's

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410 cited
  • 1995Do rewards really create loyalty?393 cited
  • Cited by

    • 2018Clustering Prediction Techniques in Defining and Predicting Customers Defection: The Case of E-Commerce Context20 cited
    • 2023A CUSUM control chart for gamma distribution with guaranteed performance17 cited
    • 2020Predicting mobile trading system discontinuance: The role of attention17 cited
    • 2021Beauty matters: reducing bounce rate by aesthetics of experience product portal page16 cited
    • 2024Developing strategies to retain organizational insurers using a clustering technique: Evidence from the insurance industry11 cited
    • 2020A hybrid classification model for churn prediction based on customer clustering9 cited