Where the Performance Issues Are and Are Not: A Meta-Analytic Examination

Abstract

The purpose of this study was to examine the often touted but rarely quantified claims of where performance problems actually occur in organizations. Starting in the mid–20th century, organizational development and performance consultants have followed the belief that the vast majority of organizational problems (85%) are tied to variables controlled by the organization and only a small percentage (15%) of performance problems are attributed to the worker. This study is a meta-analysis that examined 327 performance technology (PT) analysis projects and coded the recommendations according to PT models to quantify the ratio between organizational and individual performance recommendations and corresponding problems. We find broad support for the conventional wisdom regarding the ratio of organizational issues to individual workers.

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