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Service Quality in Higher Education: An Exploratory Study · Study

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ArticleService Quality in Higher Education: An Exploratory Study

Rajani Jain2010

OA

Articlediamond2010

Service Quality in Higher Education: An Exploratory Study

Rajani Jain · Satisfação De

57 citations·0/0 files stored·Asian Journal of Marketing

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Educational Outcomes and Influences

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1996The Behavioral Consequences of Service Quality 1992Measuring Service Quality: A Reexamination and Extension 1975A QUANTITATIVE APPROACH TO CONTENT VALIDITY1 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality 1988Communication and Control Processes in the Delivery of Service Quality

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2021Service Quality and Student Satisfaction Using ServQual Model: A Study of a Private Medical College in Saudi Arabia 2012Conceptualising consumers’ word-of-mouth behaviour intention: evidence from a university education services in Malaysia

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Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2011Conceptualizing service quality in higher educationarticle · 16 shared references 2013A Review of Literature on the Gaps Model on Service Quality: A 3-Decades Period: 1985–2013article · 10 shared references 2012Understanding service qualityarticle · 9 shared references 2013Quality Measures in Higher Education: A Review and Conceptual Modelreview · 9 shared references 2001Measuring and managing service quality: integrating customer expectationsarticle · 8 shared references 2012Service quality in a higher education context: an integrated modelarticle · 8 shared references

Details

Year2010

Typearticle

Published2010-03-15

VenueAsian Journal of Marketing

ISSN-L1819-1924

Languageen

Citations57

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.3923/ajm.2010.144.154

openalex_workW2325947337

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