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Impact of Brand Identity on Customer Loyalty and Word of Mouth Communications, Considering Mediating Role of Customer Satisfaction and Brand Commitment. (Case Study: Customers of Mellat Bank in Kermanshah).
16 references·6 citing·45 second hop
Impact of Brand Identity on Customer Loyalty and Word of Mouth Communications, Considering Mediating Role of Customer Satisfaction and Brand Commitment. (Case Study: Customers of Mellat Bank in Kermanshah). (2013)Impact of Brand Identity on Customer Loya…The Effect of Brand Satisfaction, Trust and Brand Commitment on Loyalty and Repurchase Intentions (2012)The Effect of Brand Satisfact…Effects of brand love, personality and image on word of mouth (2012)Effects of brand love, person…A new measure of brand personality (2009)A new measure of brand person…Understanding and profitably managing customer loyalty (2008)Understanding and profitably …Investigating antecedents and consequences of brand identification (2008)Investigating antecedents and…The effects of brand credibility on customer loyalty (2007)The effects of brand credibil…Strategic Brand Management (2007)Strategic Brand ManagementStrategic Brand Management (2007)Strategic Brand ManagementInvolvement, satisfaction, and brand loyalty in a small business services setting (2007)Involvement, satisfaction, an…How brand attribute typicality and consumer commitment moderate the influence of comparative advertising (2007)How brand attribute typicalit…Customer relationship management: Finding value drivers (2006)Customer relationship managem…The importance of brand equity to customer loyalty (2004)The importance of brand equit…A model of customer loyalty in the retail banking market (2004)A model of customer loyalty i…The Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word of Mouth (2001)The Secrets of Word-of-Mouth …Increasing brand loyalty in the hospitality industry (1999)Increasing brand loyalty in t…Customer satisfaction and its consequences on customer behaviour revisited (1998)Customer satisfaction and its…The Analysis Effect of Brand Identity and Brand Image toward Brand Satisfaction and Brand Loyalty of Chocolate Product in Samarinda (2022)The Analysis Effect of Brand …Antecedents of Customer Loyalty and Word of Mouth: A Study on Consumer Durables in Emerging Economies (2021)Antecedents of Customer Loyal…Explaining Generation Y South Africans’ Love and Satisfaction with Samsung Phone Brand using Consumption Value Theory (2020)Explaining Generation Y South…An Empirical Investigation of the Impact of Commitment and Trust on Internal Marketing (2016)An Empirical Investigation of…The Influence of Brand-Customer Relationships, Community Member-Other Members Relationships on Community Citizenship Behavior: Testing of Multiple Mediating Effects (2015)The Influence of Brand-Custom…COMMITMENT AS A MEDIATOR OF THE RELATIONSHIP BETWEEN TRUST AND RELATIONSHIP LOYALTY TO RETAILER (2015)COMMITMENT AS A MEDIATOR OF T…A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Customer repurchase intention (2003)The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The theory of planned behavior (1991)CSR and Service Brand: The Mediating Effect of Brand Identification and Moderating Effect of Service Quality (2010)Antecedents of consumer brand engagement and brand loyalty (2016)Social and environmental sustainability model on consumers’ altruism, green purchase intention, green brand loyalty and evangelism (2019)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Family as a source of consumer‐based brand equity (2007)Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context (2019)The Role of Trust in Understanding the Impact of Social Media Marketing on Brand Equity and Brand Loyalty (2019)Possessions and the Extended Self (1988)On Resonance: A Critical Pluralistic Inquiry Into Advertising Rhetoric (1992)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Emotional Brand Attachment and Brand Personality: The Relative Importance of the Actual and the Ideal Self (2011)The consumer psychology of brands (2011)Measuring Service Quality: A Reexamination and Extension (1992)The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour (2006)Determinants of E-Commerce Customer Satisfaction, Trust, and Loyalty in Saudi Arabia (2011)Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Developing Buyer-Seller Relationships (1987)Customer relationship management and firm performance: the mediating role of business strategy (2009)Developing business customer engagement through social media engagement-platforms: An integrative S-D logic/RBV-informed model (2017)The effect of AI-based CRM on organization performance and competitive advantage: An empirical analysis in the B2B context (2021)On the Evaluation of Structural Equation Models (1988)The role of consumer–brand identification in building brand relationships (2011)The influence of social media interactions on consumer–brand relationships: A three-country study of brand perceptions and marketing behaviors (2015)The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Relationship between Customer Satisfaction and Customer Trust on Customer Loyalty (2017)Role of brand experience in shaping brand love (2020)Social commerce: Factors affecting customer repurchase and word-of-mouth intentions (2021)Building Trust Between Consumers and Corporations: The Role of Consumer Perceptions of Transparency and Social Responsibility (2013)Fostering Parasocial Relationships with Celebrities on Social Media: Implications for Celebrity Endorsement (2017)Influence of brand signature, brand awareness, brand attitude, brand reputation on hotel industry’s brand performance (2018)A model of destination branding: Integrating the concepts of the branding and destination image (2010)Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers (2010)Signaling Status with Luxury Goods: The Role of Brand Prominence (2010)
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References

  • 2007Strategic Brand Management1,712 cited
  • 2009A new measure of brand personality606 cited
  • 2004A model of customer loyalty in the retail banking market598 cited
  • 2007The effects of brand credibility on customer loyalty487 cited
  • 1998Customer satisfaction and its consequences on customer behaviour revisited447 cited
  • 2006Customer relationship management: Finding value drivers445 cited
  • 2004The importance of brand equity to customer loyalty426 cited
  • 2008Investigating antecedents and consequences of brand identification405 cited
  • 2007Involvement, satisfaction, and brand loyalty in a small business services setting397 cited
  • 2012The Effect of Brand Satisfaction, Trust and Brand Commitment on Loyalty and Repurchase Intentions324 cited
  • 2012Effects of brand love, personality and image on word of mouth312 cited
  • 1999Increasing brand loyalty in the hospitality industry293 cited
  • 2007Strategic Brand Management261 cited
  • 2008Understanding and profitably managing customer loyalty226 cited
  • 2001The Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word of Mouth177 cited

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  • 2007How brand attribute typicality and consumer commitment moderate the influence of comparative advertising43 cited
  • Cited by

    • 2015COMMITMENT AS A MEDIATOR OF THE RELATIONSHIP BETWEEN TRUST AND RELATIONSHIP LOYALTY TO RETAILER17 cited
    • 2021Antecedents of Customer Loyalty and Word of Mouth: A Study on Consumer Durables in Emerging Economies16 cited
    • 2016An Empirical Investigation of the Impact of Commitment and Trust on Internal Marketing16 cited
    • 2020Explaining Generation Y South Africans’ Love and Satisfaction with Samsung Phone Brand using Consumption Value Theory10 cited
    • 2015The Influence of Brand-Customer Relationships, Community Member-Other Members Relationships on Community Citizenship Behavior: Testing of Multiple Mediating Effects6 cited
    • 2022The Analysis Effect of Brand Identity and Brand Image toward Brand Satisfaction and Brand Loyalty of Chocolate Product in Samarinda5 cited