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Involvement, satisfaction, and brand loyalty in a small business services setting · Study

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ArticleInvolvement, satisfaction, and brand loyalty in a small business services setting

Rebekah Russell‐Bennett2007

Article2007

Involvement, satisfaction, and brand loyalty in a small business services setting

Rebekah Russell‐Bennett · Janet R. McColl‐Kennedy · Leonard V. Coote

377 citations·0/0 files stored·Journal of Business Research

No readable copy stored yet — this record is metadata only.

Customer Service Quality and Loyalty Consumer Market Behavior and Pricing Consumer Behavior in Brand Consumption and Identification

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 377 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1991The theory of planned behavior 1988Structural equation modeling in practice: A review and recommended two-step approach.1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1977Estimating Nonresponse Bias in Mail Surveys 1996The Behavioral Consequences of Service Quality 1999Whence Consumer Loyalty?1994Customer Loyalty: Toward an Integrated Conceptual Framework

Cited by

2012The Mediating Effect of Place Attachment on the Relationship between Festival Satisfaction and Loyalty to the Festival Hosting Destination 2016Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks 2015Building, measuring, and profiting from customer loyalty 2011Antecedents of customer loyalty: An empirical synthesis and reexamination 2010Customization, immersion satisfaction, and online gamer loyalty 2018The effect of hedonic and utilitarian values on satisfaction and loyalty of Airbnb users 2016A risk worth taking: Perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price 2019Elements of destination brand equity and destination familiarity regarding travel intention

Details

Year2007

Typearticle

Published2007-07-13

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations377

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.jbusres.2007.05.001

openalex_workW1496645222

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