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The Effects of Service Innovation on Perceived Value and Guest’s Return Intention — A Study of Luxury Hotels in Ho Chi Minh City, Vietnam
16 references·0 citing·41 second hop
The Effects of Service Innovation on Perceived Value and Guest’s Return Intention — A Study of Luxury Hotels in Ho Chi Minh City, Vietnam (2014)The Effects of Service Innovation on Perc…Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in hotel customers’ eco-friendly decision-making process (2009)Empirical investigation of th…Customer value in the hotel industry: What managers believe they deliver and what customer experience (2007)Customer value in the hotel i…Creating new markets through service innovation (2006)Creating new markets through …Service innovation and customer choices in the hospitality industry (2005)Service innovation and custom…The development and validation of the organisational innovativeness construct using confirmatory factor analysis (2004)The development and validatio…The Theory of Economic Development (2003)The Theory of Economic Develo…Diffusion of Innovations, 5th Edition (2003)Diffusion of Innovations, 5th…Diffusion of innovations (2003)Diffusion of innovationsCustomer repurchase intention (2003)Customer repurchase intentionKNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION (2000)KNOWLEDGE-INTENSIVE BUSINESS …Knowledge-Intensive Business Services as Co-Producers of Innovation (2000)Knowledge-Intensive Business …Reflections on gaining competitive advantage through customer value (1997)Reflections on gaining compet…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Mass customization: conceptual underpinnings, opportunities and limits (1995)Mass customization: conceptua…The Focused Factory (1974)The Focused FactoryThe Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle (1934)The Theory of Economic Develo…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)How destination image and evaluative factors affect behavioral intentions? 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References

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  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1934The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and the Business Cycle7,637 cited
  • 2003Diffusion of innovations6,722 cited
  • 2003Diffusion of Innovations, 5th Edition2,030 cited
  • 2003Customer repurchase intention1,602 cited
  • 2004The development and validation of the organisational innovativeness construct using confirmatory factor analysis1,157 cited
  • 1974The Focused Factory1,137 cited
  • 2000Knowledge-Intensive Business Services as Co-Producers of Innovation989 cited
  • 1997Reflections on gaining competitive advantage through customer value941 cited
  • 2000KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION856 cited
  • 2009Empirical investigation of the roles of attitudes toward green behaviors, overall image, gender, and age in hotel customers’ eco-friendly decision-making process771 cited
  • 2006Creating new markets through service innovation464 cited
  • 1995Mass customization: conceptual underpinnings, opportunities and limits425 cited
  • 2005Service innovation and customer choices in the hospitality industry

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345 cited
  • 2007Customer value in the hotel industry: What managers believe they deliver and what customer experience280 cited
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