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Inside the Japanese system: readings on contemporary society and political economy
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Inside the Japanese system: readings on contemporary society and political economy (1989)Inside the Japanese system: readings on c…Intellectual Property Rights, Innovation and Development: Is Asia Different? (2017)Intellectual Property Rights,…Decoding the Japanese Lean Production System According to a Viable Systems Perspective (2012)Decoding the Japanese Lean Pr…Evaluating Service Encounters: A Cross-Cultural and Cross-Industry Exploration (1999)Evaluating Service Encounters…The Paradox of Japan's Groupism: Threat to Future Competitiveness? (1990)The Paradox of Japan's Groupi…Porter's Generic Strategies: An Exploratory Study of Their Use In Japan (1970)Porter's Generic Strategies: …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Zero defections: quality comes to services. (1990)Relationships, the role of individuals and knowledge flows in the internationalisation of service firms (2003)Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model (2006)Deviance, deviant behaviour and hospitality management: Sources, forms and drivers (2019)Advances in Consumer Research (2025)Ways of Thinking of Eastern Peoples India, China, Tibet, Japan (Revised English Translation)The myth of Japanese uniqueness (1987)Convergence and divergence of role stress experience of locally hired Japanese and non-Japanese host country staff: a qualitative study (2011)Goodwill and the Spirit of Market Capitalism (2018)An introduction to cybernetics (1956)The machine that changed the world (1992)From a Quality Management System (QMS) to a Lean Quality Management System (LQMS) (2017)Systemic Lean Intervention: Enhancing Lean with Community Operational Research (2017)Cybernetics or Control and Communication in the Animal and the Machine (2019)Barriers to lean implementation in engineer-to-order manufacturing with subsequent assembly on-site: state of the art and future directions (2021)International Investment and International Trade in the Product Cycle (1966)Entry, Exit, Growth, and Innovation over the Product Life Cycle (1996)The Patent Paradox Revisited: An Empirical Study of Patenting in the U.S. Semiconductor Industry, 1979-1995 (2001)Strategic Management: Is It An Academic Discipline? (1970)Knee-deep in the big muddy: a study of escalating commitment to a chosen course of action (1976)Competitive advantage, creating and sustaining superior performance (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The Use of Michael Porter’s Generic Strategies in the Romanian Hotel Industry (2010)Implementation of project strategy to improve new product development performance (2011)
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Cited by

  • 1999Evaluating Service Encounters: A Cross-Cultural and Cross-Industry Exploration108 cited
  • 1970Porter's Generic Strategies: An Exploratory Study of Their Use In Japan58 cited
  • 2012Decoding the Japanese Lean Production System According to a Viable Systems Perspective57 cited
  • 1990The Paradox of Japan's Groupism: Threat to Future Competitiveness?21 cited
  • 2017Intellectual Property Rights, Innovation and Development: Is Asia Different?17 cited

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