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Public Transportation and Customer Satisfaction

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
1991Measuring Service Quality in the Travel and Tourism Industry561 cited
1991Understanding the Structure of Consumers' Satisfaction Evaluations of Service Delivery194 cited
2007Developing zones of tolerance for managing passenger rail service quality166 cited
2002The restructuring and privatisation of British Rail: was it really that bad?101 cited
1993Definition and measurement of quality of service for local public transport management58 cited
1998UNDERSTANDING AND PREDICTING PASSENGER RAIL TRAVEL: AN EMPIRICAL STUDY24 cited

Cited by

2020An integrated grey AHP-MOORA model for ameliorating public transport service quality77 cited
2015A methodology for evaluating satisfaction with high-speed train services: A case study in Turkey42 cited
2017Relationship among Service Quality, Customer Satisfaction and Customer Loyalty: With Special Reference to Wireline Telecom Sector (DSL Service)34 cited
2018Passenger Satisfaction Evaluation of Public Transportation in Istanbul by Using Fuzzy Quality Function Deployment Methodology24 cited
2012Prioritizing service attributes for quality up‐gradation of Indian railway stations23 cited

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2022A Choice Behavior Model of Bike-Sharing Based on User Perception, Psychological Expectations, and Loyalty14 cited

2016Impact Score Technique for Analyzing the Service Quality of a High-Speed Rail System13 cited

2020Identifying User Satisfaction Level of Road services: A Focus on Rajshahi City Bypass Road, Bangladesh.11 cited

2023Exploring the passengers’ socio-economic structure and its impact on the perception of railway infrastructures and services in Tripura, India10 cited

2019Characterizing Transport Perception using Social Media8 cited