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A Study on the Development of Total Customer Satisfaction Coefficient based on Kano Model
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A Study on the Development of Total Customer Satisfaction Coefficient based on Kano Model (2007)A Study on the Development of Total Custo…Comparing the Questionnaires for Classifying Quality Attributes in the Kano Model (2013)Comparing the Questionnaires …Wordings of the Kano Model's Questionnaire (2012)Wordings of the Kano Model's …Customer delight: Foundations, findings, and managerial insight (1997)The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)Attractive Quality and Must-Be Quality (1984)KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)
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  • 2012Wordings of the Kano Model's Questionnaire14 cited
  • 2013Comparing the Questionnaires for Classifying Quality Attributes in the Kano Model10 cited

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