Cited by

• 2004The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centres306 cited
• 1995Transformational Leadership: An Initial Investigation in Sales Management286 cited
• 2012To be engaged or not to be engaged: The antecedents and consequences of service employee engagement279 cited
• 2004Change-oriented organizational citizenship behaviors: the direct and moderating influence of goal orientation266 cited
• 2011Stakeholder marketing: a definition and conceptual framework255 cited
• 2003Firm market orientation and salesperson customer orientation: interpersonal and intrapersonal influences on customer service and retention in business-to-business buyer–seller relationships243 cited
• 2015Creating an Engaged Workforce225 cited
• 2006Does role clarity explain employee‐perceived service quality?218 cited
• 1995A causal model to evaluate the relationships among supervision, role stress, organizational commitment and internal service quality216 cited
• 1995Links among satisfaction, commitment, and turnover intentions: The moderating effect of experience, gender, and performance216 cited
• 2012The interactive effects of sales control systems on salesperson performance: a job demands–resources perspective212 cited
• 1996Reversed-Polarity Items and Scale Unidimensionality204 cited
• 2005Customer orientation, conflict, and innovativeness in Japanese sales departments177 cited
• 2018Motivating User-Generated Content with Performance Feedback: Evidence from Randomized Field Experiments175 cited
• 1999Marketing Research: A State-of-the-Art Review and Directions for the Twenty-First Century171 cited
• 2003Customer-Oriented Selling: A Review, Extension, and Directions for Future Research169 cited