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Impact Of After Sales Service On Consumer Satisfaction And Retention. A Study of LG Electronics in Ibadan, Nigeria.
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Impact Of After Sales Service On Consumer Satisfaction And Retention. A Study of LG Electronics in Ibadan, Nigeria. (2013)Impact Of After Sales Service On Consumer…How after-sales service quality dimensions affect customer satisfaction (2011)How after-sales service quali…Aligning industrial services with strategies and sources of market differentiation (2011)Aligning industrial services …After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both? (2010)After-sales service competiti…Operations Risk Management: Overview of Paul Kleindorfer's Contributions (2007)Operations Risk Management: O…Configuring the after-sales service supply chain: A multiple case study (2007)Configuring the after-sales s…Aligning strategic profiles with operational metrics in after‐sales service (2007)Aligning strategic profiles w…Winning in the aftermarket (2006)Winning in the aftermarketManaging Customers as Investments: The Strategic Value of Customers in the Long Run (2005)Managing Customers as Investm…Competing in Product and Service: A Product Life-Cycle Model (1997)Competing in Product and Serv…The challenge of sustaining competitive advantage (1996)The challenge of sustaining c…Brand quality, consumption emotions, and a decision to purchase washing machines (2022)Brand quality, consumption em…The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)The balanced scorecard: Translating strategy into action (1997)Strategic capabilities, competitive strategy, and performance among retailers in Argentina, Peru and the United States (2011)Linkages among business strategy, uncertainty and performance in the hospitality industry: Evidence from an emerging economy (2013)Competitive strategy, capabilities and uncertainty in small and medium sized enterprises (SMEs) in China and the United States (2015)Market Response Models: Econometric and Time Series Analysis (1989)The Effect of Novel Attributes on Product Evaluation (2001)Price and service competition between new and remanufactured products in a two-echelon supply chain (2012)Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business (2016)Research on the influence of after-sales service quality factors on customer satisfaction (2020)Risk as feelings. 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(1990)Customer Loyalty and Supplier Quality Competition (2002)Supply chain management for servitised products: A multi-industry case study (2008)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)Proposition of a model for measuring adherence to lean practices: applied to Turkish automotive part suppliers (2011)After-sales services and aftermarket support: a systematic review, theory and future research directions (2019)The effects on customer satisfaction and customer loyalty by integrating marketing communication and after sale service into the traditional marketing mix model of Umrah travel services in Malaysia (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Product Quality and After-Sales Service in Improving Customer Satisfaction and Loyalty (2020)The Influence of After Sales Services on Marketing Performance in the Retail Sector in Botswana (2020)After sales service: key settings for improving profitability and customer satisfaction (2021)Taking brand initiative: how companies can align strategy, culture, and identity through corporate branding (2008)Expanding the Role of Marketing: From Customer Equity to Market Capitalization (2009)Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible (2016)Towards an operations strategy for product‐centric servitization (2009)Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance (2014)Servitization: A contemporary thematic review of four major research streams (2019)
this work references cited by second hop

References

  • 2006Winning in the aftermarket462 cited
  • 1997Competing in Product and Service: A Product Life-Cycle Model214 cited
  • 2007Configuring the after-sales service supply chain: A multiple case study179 cited
  • 2005Managing Customers as Investments: The Strategic Value of Customers in the Long Run164 cited
  • 2010After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?149 cited
  • 1996The challenge of sustaining competitive advantage128 cited
  • 2007Operations Risk Management: Overview of Paul Kleindorfer's Contributions114 cited
  • 2007Aligning strategic profiles with operational metrics in after‐sales service94 cited
  • 2011Aligning industrial services with strategies and sources of market differentiation50 cited
  • 2011How after-sales service quality dimensions affect customer satisfaction34 cited

Cited by

  • 2022Brand quality, consumption emotions, and a decision to purchase washing machines6 cited

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