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THE LINK BETWEEN STUDENTS' SATISFACTION WITH FACULTY, OVERALL STUDENTS' SATISFACTION WITH STUDENT LIFE AND STUDENT PERFORMANCES
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THE LINK BETWEEN STUDENTS' SATISFACTION WITH FACULTY, OVERALL STUDENTS' SATISFACTION WITH STUDENT LIFE AND STUDENT PERFORMANCES (2016)THE LINK BETWEEN STUDENTS' SATISFACTION W…The company‐cause‐customer fit decision in cause‐related marketing (2006)The company‐cause‐customer fi…Measuring student satisfaction at a UK university (2006)Measuring student satisfactio…Delivering service quality (2006)Delivering service qualityTest of a service profit chain model in the retail banking sector (2005)Test of a service profit chai…A Comparative Study Between UK and US: The Student Satisfaction in Higher Education and its Influential Factors (2005)A Comparative Study Between U…Student Satisfaction and Retention: A Conceptual Model (2004)Student Satisfaction and Rete…Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Business-unit-level relations…Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Business-unit-level relations…Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)Key Factors Influencing Stude…University Students' Expectations of Teaching (2000)University Students' Expectat…An investigation into whether complaining can cause increased consumer satisfaction (2000)An investigation into whether…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Strategic Marketing for Educational Institutions (1987)Strategic Marketing for Educa…Defining Quality in Higher Education and Identifying Opportunities for Improvement (2024)Defining Quality in Higher Ed…Is it only the university they are satisfied with? – Foreign student satisfaction and its effect on loyalty (2021)Is it only the university the…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The nature and causes of job satisfaction (1976)Handbook of Industrial and Organizational Psychology. (1977)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Antecedents and consequences of employee engagement (2006)The Job Demands‐Resources model: state of the art (2007)Job Engagement: Antecedents and Effects on Job Performance (2010)Scale Development : Theory and Applications (1991)Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Service quality in higher education: The role of student expectations (2007)Examining student satisfaction with higher education services (2010)Importance-Performance Analysis (1977)Out of the Crisis (1982)The development of a conceptual model of student satisfaction with their experience in higher education (2008)Comparing alternative instruments to measure service quality in higher education (2009)Making sense of higher education: students as consumers and the value of the university experience (2012)Strategic Marketing for Educational Institutions (1995)Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services (1996)Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)What accounts for students' loyalty? Some field study evidence (2007)From Theory to Action: Exploring the Institutional Conditions for Student Retention (2010)Delivering quality service: balancing customer perceptions and expectations (1990)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)The Nature and Determinants of Customer Expectations of Service (1993)Teachers’ beliefs and intentions concerning teaching in higher education (2005)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Social Identity Theory and the Organization (1989)The Social Identity Theory of Intergroup Behavior (2004)Alliances Between Brands and Social Causes: The Influence of Company Credibility on Social Responsibility Image (2010)Willingness to Pay for Cause-Related Marketing: The Impact of Donation Amount and Moderating Effects (2012)CSR-Washing is Rare: A Conceptual Framework, Literature Review, and Critique (2015)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Working in the sky: A diary study on work engagement among flight attendants. (2008)Employee Engagement in Theory and Practice (2013)Leader–Member Exchange (LMX) and Performance: A Meta‐Analytic Review (2015)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2002Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.4,617 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2002Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.960 cited
  • 2001Key Factors Influencing Student Satisfaction Related to Recruitment and Retention763 cited
  • 2006Measuring student satisfaction at a UK university619 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 2000University Students' Expectations of Teaching458 cited
  • 2006The company‐cause‐customer fit decision in cause‐related marketing386 cited
  • 1987Strategic Marketing for Educational Institutions323 cited
  • 2000An investigation into whether complaining can cause increased consumer satisfaction248 cited
  • 2005Test of a service profit chain model in the retail banking sector230 cited
  • 2005A Comparative Study Between UK and US: The Student Satisfaction in Higher Education and its Influential Factors

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220 cited
  • 2004Student Satisfaction and Retention: A Conceptual Model197 cited
  • 2006Delivering service quality190 cited
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    • 2024Defining Quality in Higher Education and Identifying Opportunities for Improvement21 cited
    • 2021Is it only the university they are satisfied with? – Foreign student satisfaction and its effect on loyalty7 cited