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A Comparative Study of Customer Perception toward E-banking Services Provided By Selected Private & Public Sector Bank in India
10 references·2 citing·46 second hop
A Comparative Study of Customer Perception toward E-banking Services Provided By Selected Private & Public Sector Bank in India (2016)A Comparative Study of Customer Perceptio…Problems and Prospects of E-Banking in Bangladesh (2012)Problems and Prospects of E-B…Factors Influencing the Adoption of Internet Banking in Tunisia (2011)Factors Influencing the Adopt…Customer Perspectives on E-business Value: Case Study on Internet Banking (2010)Customer Perspectives on E-bu…Adoption of electronic banking services by Iranian customers (2006)Adoption of electronic bankin…Measuring the quality of e‐banking portals (2005)Measuring the quality of e‐ba…Factors underlying attitude formation towards online banking in Finland (2002)Factors underlying attitude f…Changes in the banking sector – the case of Internet banking in the UK (2000)Changes in the banking sector…Provision of electronic banking in the UK and the Republic of Ireland (1999)Provision of electronic banki…Electronic Commerce: A Managerial Perspective (1999)Electronic Commerce: A Manage…Electronic Commerce: A Manager's Guide (1996)Electronic Commerce: A Manage…Customer Perception towards Electronic Banking and its Relationship with Customer Satisfaction: An Evidence from Vietnam (2020)Customer Perception towards E…Consumer perceptions of online banking in Spain using netnography: a positioning story (2017)Consumer perceptions of onlin…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The adoption of electronic banking technologies by US consumers (2004)An investigation into the acceptance of online banking in Saudi Arabia (2008)Consumer attitude and intention to adopt mobile wallet in India – An empirical study (2019)The Measurement of End-User Computing Satisfaction (1988)The Internet and International Marketing (1996)The key determinants of Internet banking service quality: a content analysis (2001)An analysis of the e‐service literature: towards a research agenda (2006)Customer engagement in service (2017)From Intentions to Actions: A Theory of Planned Behavior (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The integration of information technology in higher education: A study of faculty's attitude towards IT adoption in the teaching process (2015)Factors affecting the adoption of online banking in Poland (2016)Playing seriously – How gamification and social cues influence bank customers to use gamified e-business applications (2016)Organizational Strategy, Structure, and Process (1978)Electronic markets and electronic hierarchies (1987)Determinants of New Product Performance: A Review and Meta‐Analysis (1994)Internet banking adoption strategies for a developing country: the case of Thailand (2005)Consumer resistance to internet banking: postponers, opponents and rejectors (2008)Digital banking, customer experience and bank financial performance (2018)Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication (1992)A Model of the Antecedents of Perceived Ease of Use: Development and Test (1996)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Intentions to use and recommend to others (2014)The Effect of Security and Privacy Perceptions on Customers’ Trust to Accept Internet Banking Services: An Extension of TAM (2016)Digital technology in the realm of banking: A review of literature (2018)Review of Psychometric theory (2nd ed.). (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding digital content marketing (2008)e-GovQual: A multiple-item scale for assessing e-government service quality (2011)Digital Banking in Northern India: The Risks on Customer Satisfaction (2021)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Factors Influencing the Adoption of Internet Banking (2000)Factors Affecting The Adoption Of Mobile Banking Services (2003)Atmospheric qualities of online retailing (2001)Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 (2006)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)A Trust Model for Consumer Internet Shopping (2001)The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance model (2004)The use of a decomposed theory of planned behavior to study Internet banking in Taiwan (2004)The evolution of e-banking: a study of Indian and Kenyan technology awareness (2009)Factors Affecting Adoption of Electronic Banking System in Ethiopian Banking Industry (2014)Factors affecting bank customers usage of electronic banking in Ethiopia: Application of structural equation modeling (SEM) (2020)
this work references cited by second hop

References

  • 1999Electronic Commerce: A Managerial Perspective1,605 cited
  • 1996Electronic Commerce: A Manager's Guide970 cited
  • 2002Factors underlying attitude formation towards online banking in Finland597 cited
  • 2000Changes in the banking sector – the case of Internet banking in the UK591 cited
  • 1999Provision of electronic banking in the UK and the Republic of Ireland548 cited
  • 2005Measuring the quality of e‐banking portals280 cited
  • 2011Factors Influencing the Adoption of Internet Banking in Tunisia187 cited
  • 2010Customer Perspectives on E-business Value: Case Study on Internet Banking67 cited
  • 2006Adoption of electronic banking services by Iranian customers49 cited
  • 2012Problems and Prospects of E-Banking in Bangladesh13 cited

Cited by

  • 2017Consumer perceptions of online banking in Spain using netnography: a positioning story7 cited
  • 2020Customer Perception towards Electronic Banking and its Relationship with Customer Satisfaction: An Evidence from Vietnam6 cited

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