Article2010

Customer Perspectives on E-business Value: Case Study on Internet Banking

67 citations0/0 files storedThe Journal of Internet Banking and Commerce

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Digital Transformation in Financial Services

Abstract

Information technology is considered as the key driver for the changes taking place around the world. Internet banking (IB) is the latest and most innovative service offered by the banks. The transformation from the traditional banking to e-banking has been a 'leap' change. The evolution of e-banking started from the use of Automatic Teller Machines (ATMs) and telephone banking (tele-banking), direct bill payment, electronic fund transfer and the revolutionary online banking. This study determines the consumer’s perspective on internet banking adoption.

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References

2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model 1996A Model of the Antecedents of Perceived Ease of Use: Development and Test 1992Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication 2004Consumer acceptance of online banking: an extension of the technology acceptance model 1999Consumer perceived risk: conceptualisations and models 1993Re-Examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis 2003Determinants of user acceptance of Internet banking: an empirical study 1995On the Use, Usefulness, and Ease of Use of Structural Equation Modeling in MIS Research: A Note of Caution

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2018Digital technology in the realm of banking: A review of literature 2014Intentions to use and recommend to others 2016The Effect of Security and Privacy Perceptions on Customers’ Trust to Accept Internet Banking Services: An Extension of TAM 2020Factors affecting bank customers usage of electronic banking in Ethiopia: Application of structural equation modeling (SEM)

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