The Scared, the Outraged, and the Anxious: How Crisis Emotions, Involvement, and Demographics Predict Publics’ Conative Coping

Yan Jin · Julia Daisy Fraustino · Brooke Fisher Liu

118 citations0/0 files storedInternational Journal of Strategic Communication

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Public Relations and Crisis Communication Disaster Management and Resilience Media Studies and Communication

Abstract

Through a nationally representative survey of 1,840 U.S. adults, this study examined fright, anger, and anxiety as emotional predictors of how publics respond to organizational crisis communication and communicate with each other during a hypothetical terrorist attack. The study also examined the influences of age, gender, and publics’ involvement with prior media coverage of the 2013 Boston Marathon bombings through hierarchical regression analyses. Crisis emotions, involvement, and demographics are significant predictors of different communication behavioral outcomes. Insights and implications for practice and theory development are discussed.

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1985Stress, appraisal, and coping 2013Stress: Appraisal and Coping 1991Emotion And Adaptation 1989Assessing coping strategies: A theoretically based approach.1986The Elaboration Likelihood Model of Persuasion 1985Measuring the Involvement Construct 2004Risk as Analysis and Risk as Feelings: Some Thoughts about Affect, Reason, Risk, and Rationality 2003What good are positive emotions in crisis? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th, 2001.

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