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The Scared, the Outraged, and the Anxious: How Crisis Emotions, Involvement, and Demographics Predict Publics’ Conative Coping
16 references·16 citing·41 second hopsampled
The Scared, the Outraged, and the Anxious: How Crisis Emotions, Involvement, and Demographics Predict Publics’ Conative Coping (2016)The Scared, the Outraged, and the Anxious…Stress: Appraisal and Coping (2013)Stress: Appraisal and CopingIs the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)Is the medium the message? Pe…Risk as Analysis and Risk as Feelings: Some Thoughts about Affect, Reason, Risk, and Rationality (2004)Risk as Analysis and Risk as …What good are positive emotions in crisis? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th, 2001. (2003)What good are positive emotio…A National Survey of Stress Reactions after the September 11, 2001, Terrorist Attacks (2001)A National Survey of Stress R…Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising (1994)The Personal Involvement Inve…Emotion And Adaptation (1991)Emotion And AdaptationConsumer Behavior and Marketing Strategy (1990)Consumer Behavior and Marketi…Communication of emergency public warnings: A social science perspective and state-of-the-art assessment (1990)Communication of emergency pu…Assessing coping strategies: A theoretically based approach. (1989)Assessing coping strategies: …The Role of Involvement in Attention and Comprehension Processes (1988)The Role of Involvement in At…The Elaboration Likelihood Model of Persuasion (1986)The Elaboration Likelihood Mo…Stress, appraisal, and coping (1985)Stress, appraisal, and copingMeasuring the Involvement Construct (1985)Measuring the Involvement Con…Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses. (1979)Issue involvement can increas…Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China (2023)Restoring trust through trans…Self‐protection by fact‐checking: How pandemic information seeking and verifying affect preventive behaviours (2021)Self‐protection by fact‐check…Relationship matters: How government organization-public relationship impacts disaster recovery outcomes among multiethnic communities (2021)Relationship matters: How gov…Impacts of crisis emotions on negative word-of-mouth and behavioural intention: evidence from a milk crisis (2021)Impacts of crisis emotions on…Fake news: How emotions, involvement, need for cognition and rebuttal evidence (story vs. informational) influence consumer reactions toward a targeted organization (2021)Fake news: How emotions, invo…United Airlines crisis from the stakeholder perspective: Exploring customers’ ethical judgment, trust and distrust, and behavioral intentions (2020)United Airlines crisis from t…Telling the tale: the role of narratives in helping people respond to crises (2020)Telling the tale: the role of…Discrimination and Well-Being Among Asians/Asian Americans During COVID-19: The Role of Social Media (2020)Discrimination and Well-Being…Understanding motivated publics during disasters: Examining message functions, frames, and styles of social media influentials and followers (2019)Understanding motivated publi…Seeking Formula for Misinformation Treatment in Public Health Crises: The Effects of Corrective Information Type and Source (2019)Seeking Formula for Misinform…How publics’ active and passive communicative behaviors affect their tornado responses: An integration of STOPS and SMCC (2019)How publics’ active and passi…Exploring crisis communication in the internal context of an organization: Examining moderated and mediated effects of employee-organization relationships on crisis outcomes (2019)Exploring crisis communicatio…Crisis Information Seeking and Sharing (CISS): Scale Development for Measuring Publics’ Communicative Behavior in Social-Mediated Public Health Crises (2019)Crisis Information Seeking an…Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters (2018)Mobile Corporate Social Respo…Is a picture worth a thousand words? The effects of maps and warning messages on how publics respond to disaster information (2017)Is a picture worth a thousand…Getting emotional: An emotion-cognition dual-factor model of crisis communication (2017)Getting emotional: An emotion…What Good Are Positive Emotions? (1998)Positive affect and the other side of coping. (2000)The job demands-resources model of burnout. (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)Using social and behavioural science to support COVID-19 pandemic response (2020)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)The Effects of Product Class Knowledge on Information Search Behavior (1985)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Some antecedents and outcomes of brand love (2006)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Availability: A heuristic for judging frequency and probability (1973)Judgment under Uncertainty (1982)Perception of Risk (1987)“If I look at the mass I will never act”: Psychic numbing and genocide (2007)The social-psychological determinants of climate change risk perceptions: Towards a comprehensive model (2014)Risk perceptions of COVID-19 around the world (2020)Society and the Adolescent Self-Image (1965)Generalized expectancies for internal versus external control of reinforcement. (1966)You want to measure coping but your protocol’ too long: Consider the brief cope (1997)The Emerging Field of Emotion Regulation: An Integrative Review (1998)The CES-D Scale (1977)A circumplex model of affect. (1980)The Satisfaction With Life Scale (1985)Positive Affect and the Complex Dynamics of Human Flourishing. (2005)Moral Emotions and Moral Behavior (2006)Open hearts build lives: Positive emotions, induced through loving-kindness meditation, build consequential personal resources. (2008)Helping Crisis Managers Protect Reputational Assets (2002)Crisis and Emergency Risk Communication as an Integrative Model (2005)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)
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References

  • 1985Stress, appraisal, and coping31,975 cited
  • 2013Stress: Appraisal and Coping27,826 cited
  • 1991Emotion And Adaptation12,682 cited
  • 1989Assessing coping strategies: A theoretically based approach.11,504 cited
  • 1986The Elaboration Likelihood Model of Persuasion8,811 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 2004Risk as Analysis and Risk as Feelings: Some Thoughts about Affect, Reason, Risk, and Rationality3,871 cited
  • 2003What good are positive emotions in crisis? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th, 2001.2,796 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 1988The Role of Involvement in Attention and Comprehension Processes2,070 cited
  • 1990Consumer Behavior and Marketing Strategy1,768 cited
  • 1994The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising1,729 cited
  • 2001A National Survey of Stress Reactions after the September 11, 2001, Terrorist Attacks1,704 cited
  • 1979Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses.1,531 cited
  • 2011Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media

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785 cited
  • 1990Communication of emergency public warnings: A social science perspective and state-of-the-art assessment610 cited
  • Cited by

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    • 2017Is a picture worth a thousand words? The effects of maps and warning messages on how publics respond to disaster information112 cited
    • 2020Discrimination and Well-Being Among Asians/Asian Americans During COVID-19: The Role of Social Media99 cited
    • 2017Getting emotional: An emotion-cognition dual-factor model of crisis communication83 cited
    • 2019Exploring crisis communication in the internal context of an organization: Examining moderated and mediated effects of employee-organization relationships on crisis outcomes80 cited
    • 2020Telling the tale: the role of narratives in helping people respond to crises67 cited
    • 2021Fake news: How emotions, involvement, need for cognition and rebuttal evidence (story vs. informational) influence consumer reactions toward a targeted organization61 cited
    • 2019Crisis Information Seeking and Sharing (CISS): Scale Development for Measuring Publics’ Communicative Behavior in Social-Mediated Public Health Crises54 cited
    • 2018Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters50 cited
    • 2019How publics’ active and passive communicative behaviors affect their tornado responses: An integration of STOPS and SMCC49 cited
    • 2023Restoring trust through transparency: Examining the effects of transparency strategies on police crisis communication in Mainland China48 cited
    • 2021Relationship matters: How government organization-public relationship impacts disaster recovery outcomes among multiethnic communities47 cited
    • 2019Understanding motivated publics during disasters: Examining message functions, frames, and styles of social media influentials and followers47 cited
    • 2020United Airlines crisis from the stakeholder perspective: Exploring customers’ ethical judgment, trust and distrust, and behavioral intentions46 cited
    • 2021Self‐protection by fact‐checking: How pandemic information seeking and verifying affect preventive behaviours41 cited
    • 2021Impacts of crisis emotions on negative word-of-mouth and behavioural intention: evidence from a milk crisis41 cited