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An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context
16 references·16 citing·38 second hopsampled
An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context (2016)An empirical study of the relationship be…Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Value dimensions, perceived v…Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer Value, Satisfaction,…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)A conceptual model of perceiv…The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)The Influence of Multiple Sto…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Human Inference: Strategies a…Recent Developments in Structural Equation Modeling (1982)Recent Developments in Struct…Human Inference: Strategies and Shortcomings of Social Judgment. (1981)Human Inference: Strategies a…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…An approach to environmental psychology (1974)An approach to environmental …Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit (2023)Influence of perceived value …Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality (2022)Enhancing Patronage Intention…Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach (2022)Effects of the in-store crowd…The role of customer experience in the perceived value–word-of-mouth relationship (2021)The role of customer experien…The impact of consumer perceived value on repeat purchase intention based on online reviews: by the method of text mining (2021)The impact of consumer percei…Impact of perceived value on the satisfaction of supermarket customers: developing country perspective (2020)Impact of perceived value on …Enhancing consumer value of the co-design experience in mass customization (2020)Enhancing consumer value of t…Does the Interface Quality of Mobile Shopping Apps Affect Purchase Intention? An Empirical Study (2020)Does the Interface Quality of…Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models (2019)Retailing and consumer servic…Design aesthetics as drivers of value in mobile banking: does customer happiness matter? (2019)Design aesthetics as drivers …Customer loyalty in the fast food restaurants of Bangladesh (2019)Customer loyalty in the fast …Branding in the time of virtual reality: Are virtual store brand perceptions real? (2019)Branding in the time of virtu…The effects of restaurant attributes on satisfaction and return patronage intentions: Evidence from solo diners’ experiences in the United States (2018)The effects of restaurant att…Determinants of Customer Loyalty: A Review and Future Directions (2018)Determinants of Customer Loya…What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain (2017)What drives Gen Y loyalty? Un…The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect (2017)The effect of digital design …Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1974An approach to environmental psychology7,295 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1983Human Inference: Strategies and Shortcomings of Social Judgment.4,196 cited
  • 1981Human Inference: Strategies and Shortcomings of Social Judgment.2,632 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
  • 2005Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour

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1,354 cited
  • 2003A conceptual model of perceived customer value in e‐commerce: A preliminary investigation1,073 cited
  • 1982Recent Developments in Structural Equation Modeling995 cited
  • Cited by

    • 2017What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain157 cited
    • 2020Impact of perceived value on the satisfaction of supermarket customers: developing country perspective131 cited
    • 2019Branding in the time of virtual reality: Are virtual store brand perceptions real?114 cited
    • 2021The impact of consumer perceived value on repeat purchase intention based on online reviews: by the method of text mining114 cited
    • 2020Does the Interface Quality of Mobile Shopping Apps Affect Purchase Intention? An Empirical Study108 cited
    • 2019Customer loyalty in the fast food restaurants of Bangladesh101 cited
    • 2021The role of customer experience in the perceived value–word-of-mouth relationship99 cited
    • 2019Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models94 cited
    • 2020Enhancing consumer value of the co-design experience in mass customization71 cited
    • 2017The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect70 cited
    • 2022Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality65 cited
    • 2018Determinants of Customer Loyalty: A Review and Future Directions62 cited
    • 2023Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit59 cited
    • 2019Design aesthetics as drivers of value in mobile banking: does customer happiness matter?57 cited
    • 2018The effects of restaurant attributes on satisfaction and return patronage intentions: Evidence from solo diners’ experiences in the United States56 cited
    • 2022Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approach55 cited