A Study of Organizational Citizenship Behaviour (OCB) and Its Dimensions: A Literature Review

Sukhada Tambe

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Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Motivation

Abstract

Organizational Citizenship Behaviour (OCB) has been explored and researched by scholars for more than twenty five years and it continues to be an area of interest for scholars. OCB refers to the voluntary behaviour/s exhibited by the employees while in the organization, as good citizens of the organization. This paper is an effort to understand the meaning, nature and scope of OCB and the paper also attempts to study the various dimensions of OCB. There is a detailed discussion on the five dimensions of OCB given by Organ (1988) and the paper also makes reference to other dimensions of OCB given by various scholars from time to time.

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References

1987Validation of the five-factor model of personality across instruments and observers.1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors 1992Normal personality assessment in clinical practice: The NEO Personality Inventory.1995A META‐ANALYTIC REVIEW OF ATTITUDINAL AND DISPOSITIONAL PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR 1997Organizational Citizenship Behavior: It's Construct Clean-Up Time 2009Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis.

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2020Role of Family Motivation, Workplace Civility and Self-Efficacy in Developing Affective Commitment and Organizational Citizenship Behavior 2021DOES ORGANIZATIONAL COMMITMENT MATTER? LINKING TRANSFORMATIONAL LEADERSHIP WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB)2022Analysing workplace spirituality as a mediator in the link between job satisfaction and organisational citizenship behaviour

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