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A Study of Organizational Citizenship Behaviour (OCB) and Its Dimensions: A Literature Review

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References

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1993The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance

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422 cited

1998Leader-Member Exchange Quality and Effectiveness Ratings273 cited

2004The influence of employee organizational citizenship behavior on customer loyalty266 cited

1996ORGANIZATIONAL CITIZENSHIP BEHAVIORS AND THEIR EFFECT ON ORGANIZATIONAL EFFECTIVENESS IN LIMITED-MENU RESTAURANTS.193 cited

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