Advancing Service Science with Service- Dominant Logic Clarifications and Conceptual Development

Stephen Louis Vargo, Robert F. Lusch, Melissa Archpru Akaka

· 2010-01-01· article· 69 citationsclosed

Service and Product Innovation Customer Service Quality and Loyalty Service-Oriented Architecture and Web Services

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Stephen Louis Vargo, Robert F. Lusch, Melissa Archpru Akaka (2010). Advancing Service Science with Service- Dominant Logic Clarifications and Conceptual Development.

@article{louis2010advancing,
  title  = {Advancing Service Science with Service- Dominant Logic Clarifications and Conceptual Development},
  author = {Vargo, Stephen Louis and Lusch, Robert F. and Akaka, Melissa Archpru},
  year   = {2010}
}

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References

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1995The Comparative Advantage Theory of Competition

2000Service Management and Marketing: A Customer Relationship Management Approach

1993From value chain to value constellation: designing interactive strategy.

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