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Relationship between service quality and customer equity in traditional markets · Study

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ArticleRelationship between service quality and customer equity in traditional markets

Huanzhang Wang2016

Article2016

Relationship between service quality and customer equity in traditional markets

Huanzhang Wang · Kyung Hoon Kim · Eunju Ko · Liu Honglei

55 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Customer churn and segmentation

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 55 citations exist upstream.

References

1988Structural equation modeling in practice: A review and recommended two-step approach.1988On the Evaluation of Structural Equation Models 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 1994Customer Loyalty: Toward an Integrated Conceptual Framework 1984A Service Quality Model and its Marketing Implications 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

Cited by

2020Customer engagement, customer equity and repurchase intention in mobile apps 2021An empirical investigation of the factors affecting customer lifetime value 2017Service quality and global competitiveness: evidence from global service firms 2019The cues that matter: Screening for quality signals in the ex ante phase of buying professional services 2021The effect of equity on value co-creation in business relationships 2019Measuring customer satisfaction of a café and coffee shop colony at a traditional market 2019Sustainability and customer equity: Evaluation of citing networks and contributions 2020Exploring the interface between management accounting and marketing: a literature review of customer accounting

Details

Year2016

Typearticle

Published2016-05-14

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations55

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.jbusres.2016.04.007

openalex_workW2380334158

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