SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Do personality traits predict 'complaining' consumers?
16 references·1 citing·49 second hop
Do personality traits predict 'complaining' consumers? (2016)Do personality traits predict 'complainin…The Big Five personality traits, learning styles, and academic achievement (2011)The Big Five personality trai…Online Word-of-Mouth (or Mouse): An Exploration of Its Antecedents and Consequences (2006)Online Word-of-Mouth (or Mous…Why Don't Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior (1998)Why Don't Some People Complai…Recovering and Learning from Service Failure (1998)Recovering and Learning from …Four ways five factors are basic (1992)Four ways five factors are ba…A typology of consumer dissatisfaction response styles (1990)A typology of consumer dissat…How do Customers Express Dissatisfaction and What can Service Marketers do About it? (1989)How do Customers Express Diss…Profiting from controversy: Lessons from the person-situation debate. (1988)Profiting from controversy: L…Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues (1988)Consumer Complaint Intentions…A Multivariate Analysis of Responses to Dissatisfaction (1987)A Multivariate Analysis of Re…Perceived Uncertainty and Stress in Illness (1984)Perceived Uncertainty and Str…Convergences and challenges in the search for consistency. (1984)Convergences and challenges i…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress (1977)Consumer Response to Unsatisf…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…ANALISIS PERILAKU KOMPLAIN KONSUMEN ONLINE SHOPPING (2019)ANALISIS PERILAKU KOMPLAIN KO…Grit: Perseverance and passion for long-term goals. (2007)Learning Styles (2008)A meta-analysis of the five-factor model of personality and academic performance. (2009)The Big Five and tertiary academic performance: A systematic review and meta-analysis (2014)I believe, therefore I achieve (and vice versa): A meta-analytic cross-lagged panel analysis of self-efficacy and academic performance (2017)The effect of online learning on communication between instructors and students during Covid-19 pandemic (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Emotion And Adaptation (1991)Jaycustomer behavior: an exploration of types and motives in the hospitality industry (2004)Gratitude, delight, or guilt: The role of consumers' emotions in predicting postconsumption behaviors (2007)Stress: Appraisal and Coping (2013)The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach (2016)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)Generalized expectancies for internal versus external control of reinforcement. (1966)A Psychobiological Model of Temperament and Character (1993)The structure of phenotypic personality traits. (1993)THE BIG FIVE PERSONALITY TRAITS, GENERAL MENTAL ABILITY, AND CAREER SUCCESS ACROSS THE LIFE SPAN (1999)Childhood and Society (2026)Brand Loyalty: Measurement and Management (1978)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Using Online Conversations to Study Word-of-Mouth Communication (2004)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Advances in Consumer Research (2025)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Alternative Ways of Assessing Model Fit (1992)Viral marketing: Motivations to forward online content (2009)Managing a Hotel's Image on TripAdvisor (2010)Vacationers and eWOM: Who Posts, and Why, Where, and What? (2010)An Index of Factorial Simplicity (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Antecedents and consequences of trust and satisfaction in buyer‐seller relationships (1998)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009)The Effect of Management Commitment to Service Quality on Employees' Affective and Performance Outcomes (2003)Failing to Learn and Learning to Fail (Intelligently) (2005)Failing to Learn? The Effects of Failure and Success on Organizational Learning in the Global Orbital Launch Vehicle Industry (2010)The proactive component of organizational behavior: A measure and correlates (1993)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)Modernization, cultural change, and democracy the human development sequence (2005)Normal personality assessment in clinical practice: The NEO Personality Inventory. (1992)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)A Measure of Subjective Happiness: Preliminary Reliability and Construct Validation (1999)
this work references cited by second hop

References

  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1992Four ways five factors are basic3,399 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1988Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues1,041 cited
  • 1988Profiting from controversy: Lessons from the person-situation debate.837 cited
  • 1998Recovering and Learning from Service Failure727 cited
  • 2011The Big Five personality traits, learning styles, and academic achievement713 cited
  • 2006Online Word-of-Mouth (or Mouse): An Exploration of Its Antecedents and Consequences644 cited
  • 1998Why Don't Some People Complain? A Cognitive-Emotive Process Model of Consumer Complaint Behavior477 cited
  • 1990A typology of consumer dissatisfaction response styles444 cited
  • 1987A Multivariate Analysis of Responses to Dissatisfaction299 cited
  • 1984Convergences and challenges in the search for consistency.297 cited
  • 1984Perceived Uncertainty and Stress in Illness297 cited
  • 1977Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

272 cited
  • 1989How do Customers Express Dissatisfaction and What can Service Marketers do About it?208 cited
  • Cited by

    • 2019ANALISIS PERILAKU KOMPLAIN KONSUMEN ONLINE SHOPPING10 cited