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The impact of emotional involvement on online service buying decisions
14 references·3 citing·49 second hop
The impact of emotional involvement on online service buying decisions (2015)The impact of emotional involvement on on…The impact of perceived quality on online buying decisions (2014)The impact of perceived quali…Product-service systems: a literature review on integrated products and services (2013)Product-service systems: a li…A classification model for product-service offerings (2013)A classification model for pr…Service development in product-service systems: a maturity model (2012)Service development in produc…Contributions to decision neuroscience (2010)Contributions to decision neu…Product-services as a research field: past, present and future. Reflections from a decade of research (2006)Product-services as a researc…The Logic of Feeling (2004)The Logic of FeelingEmotions in consumer behavior: a hierarchical approach (2004)Emotions in consumer behavior…Clarifying the concept of product–service system (2002)Clarifying the concept of pro…Product class effects on perceived risk: The role of emotion (1998)Product class effects on perc…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Affective reactions to consumption situations: A pilot investigation (1991)Affective reactions to consum…The Power of Feelings in Understanding Advertising Effects (1987)The Power of Feelings in Unde…Feeling and thinking: Preferences need no inferences. (1980)Feeling and thinking: Prefere…From a functional service to an emotional ‘saviour’: A structural analysis of logistics values for in-home consumers (2024)From a functional service to …ERP Perspective Analysis of PSS Component and Decision-Making (2019)ERP Perspective Analysis of P…The impact of customer cognitive competence on online service decision-making: an event-related potentials perspective (2017)The impact of customer cognit…The Service Economy (1968)Eco-efficiency: the business link to sustainable development (1998)Eco‐Efficiency: The Business Link to Sustainable Development (2000)State-of-the-art in product-service systems (2007)Product services for a resource-efficient and circular economy – a review (2013)You are what you can access: Sharing and collaborative consumption online (2013)Competitive Advantage: Creating and Sustaining Superior Performance (1985)PORTER, Competitive advantage, creating and sustaining superior performance (1985)Go Downstream: The New Profit Imperative in Manufacturing (1999)Towards circular economy implementation: a comprehensive review in context of manufacturing industry (2015)Designing the Business Models for Circular Economy—Towards the Conceptual Framework (2016)Servitization of business: Adding value by adding services (1988)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)From a literature review to a conceptual framework for sustainable supply chain management (2008)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)An approach to environmental psychology (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)The Repertoire of Nonverbal Behavior: Categories, Origins, Usage, and Coding (1969)Subjective Well-Being (1984)The Elaboration Likelihood Model of Persuasion (1986)Prospect theory: An analysis of decision under risk (1988)SWOT ANALYSIS: A THEORETICAL REVIEW (2017)ФАКТОРЫ ПСИХОЛОГИЧЕСКОГО БЛАГОПОЛУЧИЯ ЛЮДЕЙ ПОЖИЛОГО ВОЗРАСТА (2026)The five competitive forces that shape strategy. (2008)Servitization: revisiting the state-of-the-art and research priorities (2017)Digital servitization in manufacturing: A systematic literature review and research agenda (2020)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Visitors’ experience, mood and satisfaction in a heritage context: Evidence from an interpretation center (2007)The influence of online store beliefs on consumer online impulse buying: A model and empirical application (2011)Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Measuring Emotions in the Consumption Experience (1997)A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)Out of Control: Visceral Influences on Behavior (1996)Fear, anger, and risk. (2001)Brands and Branding: Research Findings and Future Priorities (2006)THE NATURE AND EXPERIENCE OF ENTREPRENEURIAL PASSION (2009)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)The Role of Emotions in Marketing (1999)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)
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References

  • 1980Feeling and thinking: Preferences need no inferences.8,070 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 2002Clarifying the concept of product–service system2,174 cited
  • 1987The Power of Feelings in Understanding Advertising Effects1,119 cited
  • 2006Product-services as a research field: past, present and future. Reflections from a decade of research984 cited
  • 2004Emotions in consumer behavior: a hierarchical approach984 cited
  • 2013Product-service systems: a literature review on integrated products and services618 cited
  • 2004The Logic of Feeling355 cited
  • 2013A classification model for product-service offerings238 cited
  • 1991Affective reactions to consumption situations: A pilot investigation165 cited
  • 1998Product class effects on perceived risk: The role of emotion145 cited
  • 2012Service development in product-service systems: a maturity model97 cited
  • 2014The impact of perceived quality on online buying decisions38 cited
  • 2010Contributions to decision neuroscience10 cited

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  • 2024From a functional service to an emotional ‘saviour’: A structural analysis of logistics values for in-home consumers

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21 cited
  • 2017The impact of customer cognitive competence on online service decision-making: an event-related potentials perspective17 cited
  • 2019ERP Perspective Analysis of PSS Component and Decision-Making11 cited