Factors accounting for labour turnover in the hospitality industry in Sunyani Municipality, Ghana

Abstract

The study assessed the factors that account for high rates of labour turnover in the Hospitality industry (hotels) in the Sunyani Municipality of Ghana and sought to ascertain the rate of turnover, identify factors accounting for it and suggest solutions to address them. Eight outstanding hotels in the grades of: two budget hotels, two 1-star hotels, two 2-star hotels, and one 3-star hotel in the study area were selected. Purposive sampling Technique was used to select 106 management and staff employees who were willing to respond to the questionnaire. The results revealed that some departments of the hotel industry in Sunyani were more prone to turnover than others. The front-office, accommodation and food and beverage departments recorded more employee exits than administrative departments. It came to the fore that the causes of high level turnover rates was due to dissatisfaction with pay levels, poor reward and compensation (remuneration) systems (44%), poor employee management relationship (20%) delays in promotion, poor career advancement opportunities due to management‟s inability to enable employees pursue further studies with pay. The study recommended that management should employ the right caliber of workers, orient and practice employee involvement to give them a sense of belonging, keep them on the job and in the long run bring about long term profit returns.

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