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The Kano model: identification of handbook attributes to learn in practice

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References

1993The Voice of the Customer1,969 cited
1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,151 cited
2004The PDMA Handbook of New Product Development370 cited
2005The refined Kano's model and its application308 cited
2009Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines111 cited
2011Identification of customer delight for quality attributes and its applications50 cited
2011Understanding e-learning service quality of a commercial bank by using Kano's model49 cited
2002Schoolwork as Products, Professors as Customers: A Practical Teaching Approach in Business Education39 cited
2010V oice of the C ustomer18 cited

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2018ANALISIS JENIS LAYANAN PENDIDIKAN DAN NON PENDIDIKAN YANG PENTING BAGI PENINGKATAN KEPUASAN MAHASISWA (STUDI KASUS: FAKULTAS TEKNIK UNIVERSITAS DIPONEGORO)4 cited

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