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Attribution of success and failure in intercultural service encounters: the moderating role of personal cultural orientations
16 references·6 citing·47 second hop
Attribution of success and failure in intercultural service encounters: the moderating role of personal cultural orientations (2016)Attribution of success and failure in int…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Rethinking individualism and …Assessing Measurement Invariance in Cross‐National Consumer Research (1998)Assessing Measurement Invaria…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Universals in the Content and…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Culture and the Self: Implica…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…The self and social behavior in differing cultural contexts. (1989)The self and social behavior …The Confucius connection: From cultural roots to economic growth (1988)The Confucius connection: Fro…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Social categorization and intergroup behaviour (1971)Social categorization and int…The Psychology of Interpersonal Relations. (1958)The Psychology of Interperson…Implementing AI-assisted cross-cultural training for hospitality interns and its boundary conditions: the development of cultural intelligence and career-related outcomes (2026)Implementing AI-assisted cros…How air pollution affects consumers' local brand choices: explanation from attribution and compensation tendency (2023)How air pollution affects con…Intercultural service encounters: a systematic review and a conceptual framework on trust development (2020)Intercultural service encount…The joint effect of consumer and service providers’ culture on online service evaluations: A response surface analysis (2019)The joint effect of consumer …Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters (2017)Impact of frontline service e…Employee, branch, and brand switching: the role of linguistic choice, use and adaptation (2017)Employee, branch, and brand s…Self-efficacy: Toward a unifying theory of behavioral change. 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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1991Culture and the Self: Implications for Cognition, Emotion, and Motivation21,977 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1992Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries14,463 cited
  • 1958The Psychology of Interpersonal Relations.11,823 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2002Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses.5,751 cited
  • 1971Social categorization and intergroup behaviour5,559 cited
  • 1989The self and social behavior in differing cultural contexts.5,019 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1998

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Assessing Measurement Invariance in Cross‐National Consumer Research
4,759 cited
  • 1988The Confucius connection: From cultural roots to economic growth4,383 cited
  • Cited by

    • 2017Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters44 cited
    • 2020Intercultural service encounters: a systematic review and a conceptual framework on trust development38 cited
    • 2017Employee, branch, and brand switching: the role of linguistic choice, use and adaptation26 cited
    • 2019The joint effect of consumer and service providers’ culture on online service evaluations: A response surface analysis26 cited
    • 2023How air pollution affects consumers' local brand choices: explanation from attribution and compensation tendency21 cited
    • 2026Implementing AI-assisted cross-cultural training for hospitality interns and its boundary conditions: the development of cultural intelligence and career-related outcomes0 cited