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How Consumers Predict Service Quality: What do they Expect? · Study

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ChapterHow Consumers Predict Service Quality: What do they Expect?

Valerie S. Folkes1994

Chapter1994

How Consumers Predict Service Quality: What do they Expect?

Valerie S. Folkes

44 citations·0/0 files stored·Sage eBooks

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Service and Product Innovation

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2000The Impact of Incomplete Information on the Use of Marketing Research Intelligence in International Service Settings 2001The Importance of Cultural Distance in the Perception of Evaluation of Service Quality 2011Le marché français du coaching

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Year1994

Typechapter

Published1994-01-01

VenueSage eBooks

Languageen

Citations44

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.4135/9781452229102.n5

openalex_workW2477086844

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