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How Consumers Predict Service Quality: What do they Expect?
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How Consumers Predict Service Quality: What do they Expect? (1994)How Consumers Predict Service Quality: Wh…Le marché français du coaching (2011)Le marché français du coachingThe Importance of Cultural Distance in the Perception of Evaluation of Service Quality (2001)The Importance of Cultural Di…The Impact of Incomplete Information on the Use of Marketing Research Intelligence in International Service Settings (2000)The Impact of Incomplete Info…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Management Fashion: Lifecycles, Triggers, and Collective Learning Processes (1999)Culture's Consequences: International Differences in Work-Related Values. (1983)Culture Shift in Advanced Industrial Society (1990)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A power primer. (1992)
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  • 2000The Impact of Incomplete Information on the Use of Marketing Research Intelligence in International Service Settings28 cited
  • 2001The Importance of Cultural Distance in the Perception of Evaluation of Service Quality20 cited
  • 2011Le marché français du coaching1 cited

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