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The Impact of Brand trust, Self-image Congruence and Usage Satisfaction toward Smartphone Repurchase Intention
16 references·2 citing·42 second hop
The Impact of Brand trust, Self-image Congruence and Usage Satisfaction toward Smartphone Repurchase Intention (2016)The Impact of Brand trust, Self-image Con…Corporate social responsibility: attributions, loyalty, and the mediating role of trust (2008)Corporate social responsibili…Direct and indirect effects of self-image congruence on brand loyalty (2006)Direct and indirect effects o…Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)Do Satisfied Customers Buy Mo…Customer repurchase intention (2003)Customer repurchase intentionThe Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Brand trust in the context of consumer loyalty (2001)Brand trust in the context of…Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)Destination Image, Self-Congr…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination (1997)Modelling the relationship be…Assessing the Predictive Validity of Two Methods of Measuring Self-Image Congruence (1997)Assessing the Predictive Vali…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectThe Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A framework for comparing customer satisfaction across individuals and product categories (1991)A framework for comparing cus…Zero defections: quality comes to services. (1990)Zero defections: quality come…Self-Concept in Consumer Behavior: A Critical Review (1982)Self-Concept in Consumer Beha…Purchasing Intention: A Research on Mobile Phone Usage by Young Adults (2020)Purchasing Intention: A Resea…HUBUNGAN BRAND EXPERIENCE, BRAND IMAGE, BRAND SATISFACTION, DAN BRAND LOYALTY DALAM PESPEKTIF FOUR-STAGE LOYALTY MODEL (STUDI TERHADAP MAHASISWA PENGGUNA SMARTPHONE DI TARAKAN) (2020)HUBUNGAN BRAND EXPERIENCE, BR…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)How destination image and evaluative factors affect behavioral intentions? 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this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1982Self-Concept in Consumer Behavior: A Critical Review3,659 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 2003Customer repurchase intention1,602 cited
  • 2001Brand trust in the context of consumer loyalty1,340 cited
  • 1997Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1,238 cited
  • 1997Assessing the Predictive Validity of Two Methods of Measuring Self-Image Congruence1,097 cited
  • 2000Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model1,060 cited
  • 2006Direct and indirect effects of self-image congruence on brand loyalty971 cited
  • 2005Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context943 cited

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  • 1991A framework for comparing customer satisfaction across individuals and product categories897 cited
  • 2008Corporate social responsibility: attributions, loyalty, and the mediating role of trust866 cited
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    • 2020Purchasing Intention: A Research on Mobile Phone Usage by Young Adults21 cited
    • 2020HUBUNGAN BRAND EXPERIENCE, BRAND IMAGE, BRAND SATISFACTION, DAN BRAND LOYALTY DALAM PESPEKTIF FOUR-STAGE LOYALTY MODEL (STUDI TERHADAP MAHASISWA PENGGUNA SMARTPHONE DI TARAKAN)17 cited