Selective Participation: Controlling Workers’ Input at General Motors

Abstract

Post-fordist production systems emphasize the need to tap workers’ knowledge to enhance productivity and quality. Often overlooked, however, is the potential conflict in expecting workers to contribute to processes that may make their jobs harder. This article compares employee participation schemes at two General Motors assembly plants to illustrate the potency of this dilemma and the range of ways managers focus or limit employee participation to achieve the company's goals. In Silao, Mexico, General Motors carefully constructed a labor relations environment that cultivated broad employee participation. In Janesville, Wisconsin, local managers placed constraints on employee participation to ensure continuous production.

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