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RESEARCH ON BUSINESS-TO-BUSINESS CUSTOMER VALUE AND SATISFACTION
16 references·1 citing·38 second hop
RESEARCH ON BUSINESS-TO-BUSINESS CUSTOMER VALUE AND SATISFACTION (2004)RESEARCH ON BUSINESS-TO-BUSINESS CUSTOMER…Journal of Business Logistics (2018)Journal of Business LogisticsSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Mass customization: The new frontier in business competition (1999)Mass customization: The new f…The Balanced Scorecard (1998)The Balanced ScorecardMarket-Based Assets and Shareholder Value: A Framework for Analysis (1998)Market-Based Assets and Share…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…An Integrated Model of Buyer-Seller Relationships (1995)An Integrated Model of Buyer-…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Competing for the Future (1994)Competing for the FutureThe Voice of the Customer (1993)The Voice of the CustomerThe Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The House of Quality (1988)The House of QualityConsumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…A Means-End Chain Model Based on Consumer Categorization Processes (1982)A Means-End Chain Model Based…Innovation and productivity: insights from Malaysia's logistics industry (2015)Innovation and productivity: …Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Commitment-Trust Theory of Relationship Marketing (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advances in Consumer Research (2025)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Market Orientation: Antecedents and Consequences (1993)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Firm Resources and Sustained Competitive Advantage (1991)The fifth discipline, the art and practice of the learning organization (1991)Firm resources and sustained competitive advantage (2004)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)A Framework for Conceptual Contributions in Marketing (2011)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Information and Consumer Behavior (1970)The nature of human values (1973)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A resource‐based view of the firm (1984)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing (1999)Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the Black Box (2007)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations (2023)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1994Competing for the Future5,759 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 2018Journal of Business Logistics2,522 cited
  • 1998Market-Based Assets and Shareholder Value: A Framework for Analysis2,363 cited
  • 1999Mass customization: The new frontier in business competition2,322 cited
  • 1988The House of Quality2,266 cited
  • 1998The Balanced Scorecard2,187 cited
  • 1995An Integrated Model of Buyer-Seller Relationships2,083 cited
  • 1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
  • 1993The Voice of the Customer

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  • 2015Innovation and productivity: insights from Malaysia's logistics industry29 cited