Attention management in organizations: Four levels of support in information systems

Abstract

People attention represents one of the most precious intangible asset of modern organizations. In this paper we propose a model that describes how to better support attentional processes using virtual environments. The model relies on four different levels of attention support: (1) a perception level, aiming at optimising the observation and the selection of information; (2) a deliberative level, aiming at supporting people's deliberate choices of attention allocation and decision making; (3) an operational level, aiming at making the execution of tasks more effective in terms of allocation of cognitive resources; and (4) a meta-cognition level, aiming at helping users in reflecting about their attentional practices and possibly learning more effective ones.

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