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Cited by

• 1998Practice and implementation of self‐assessment60 cited
• 2003Self-Assessment Methodology: The Route to Business Excellence56 cited
• 2008The value of quality improvements46 cited
• 2009The implementation of a quality management system based on the Q tourist quality standard. The case of hotel sector39 cited
• 2005QUALITY MARKET ORIENTATION34 cited
• 2003Self-assessment application and learning in organizations: A special reference to the ontological dimension32 cited
• 2014Factors that hinder quality improvement programs’ implementation in SME31 cited
• 2002The Ethical Dimension of Leadership in the Programmes of Total Quality Management28 cited
• 2002From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology)28 cited
• 1997Total quality management sustaining audit tool: Description and use24 cited
• 1995Total quality management and the need for organizational self-assessment: Some empirical evidence23 cited
• 2013Planning for competitive customer value19 cited
• 2012Applying QFD to strategic quality management in law firms13 cited
• 2005Improving quality in the spanish electrical sector: A QFD application