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Avaliação de desempenho de serviços de tecnologia da informação: identificação do estado da arte por meio de um processo de pesquisa construtivista e análise bibliométrica
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Avaliação de desempenho de serviços de tecnologia da informação: identificação do estado da arte por meio de um processo de pesquisa construtivista e análise bibliométrica (2016)Avaliação de desempenho de serviços de te…COBIT 5 and Enterprise Governance of Information Technology: Building Blocks and Research Opportunities (2013)COBIT 5 and Enterprise Govern…User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective (2012)User Satisfaction with Inform…Uma análise bibliométrica da literatura sobre estratégia e avaliação de desempenho (2012)Uma análise bibliométrica da …Designing an evaluation framework for IT service management (2010)Designing an evaluation frame…Avaliação do desempenho de empresas terceirizadas com o uso da metodologia multicritério de apoio à decisão - construtivista (2010)Avaliação do desempenho de em…An approach for selecting a theoretical framework for the evaluation of training programs (2010)An approach for selecting a t…A Review of IT Governance: A Taxonomy to Inform Accounting Information Systems (2010)A Review of IT Governance: A …Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study (2009)Justifications, Strategies, a…Implementing it Service Management: A Case Study Focussing on Critical Success Factors (2009)Implementing it Service Manag…Business Research Methods (2009)Business Research MethodsAn overview of IT service management (2009)An overview of IT service man…Information technology center service quality (2005)Information technology center…Strategies for Information Technology Governance (2004)Strategies for Information Te…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Don't Just Lead, Govern: Implementing Effective IT Governance (2003)Don't Just Lead, Govern: Impl…Don't Just Lead, Govern: Implementing Effective it Governance (2002)Don't Just Lead, Govern: Impl…Qualitative research and evaluation methods (1980)Case Study Research: Design and Methods (1984)Case study research: design and methods (2011)Impact of IT Service Management Frameworks on the IT Organization (2011)IT Service Management: A Cross-national Study of ITIL Adoption (2014)Critical success factors (CSFs) for information technology governance (ITG) (2016)Basic Principles of Curriculum and Instruction (1969)Seven Practices of Successful Organizations (1998)Métodos e técnicas de pesquisa social (2008)Environmental management systems in small and medium-sized enterprises: an analysis and systematic review (2014)Performance Measurement and Management Systems: A Perspective from Complexity Theory (2018)A research manifesto for services science (2006)Confusion in the Ranks: IT Service Management Practice and Terminology (2009)The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets (1997)Knowledge Management: An Organizational Capabilities Perspective (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Business process management and IT management: The missing integration (2015)Operational IT Failures, IT Value Destruction, and Board-Level IT Governance Changes1 (2017)Toward AI Governance: Identifying Best Practices and Potential Barriers and Outcomes (2022)The Modern Corporation and Private Property (1933)Competitive Advantage: Creating and Sustaining Superior Performance (1985)The balanced scorecard: Translating strategy into action (1997)Do Individual Characteristics Influence the Types of Technostress Reported by Workers? 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References

  • 2003Evolving to a New Dominant Logic for Marketing15,040 cited
  • 2009Business Research Methods1,000 cited
  • 2004Strategies for Information Technology Governance487 cited
  • 2013COBIT 5 and Enterprise Governance of Information Technology: Building Blocks and Research Opportunities303 cited
  • 2010An approach for selecting a theoretical framework for the evaluation of training programs266 cited
  • 2010A Review of IT Governance: A Taxonomy to Inform Accounting Information Systems234 cited
  • 2009Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study199 cited
  • 2012User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective194 cited
  • 2009An overview of IT service management184 cited
  • 2012Uma análise bibliométrica da literatura sobre estratégia e avaliação de desempenho169 cited
  • 2009Implementing it Service Management: A Case Study Focussing on Critical Success Factors155 cited
  • 2002Don't Just Lead, Govern: Implementing Effective it Governance135 cited
  • 2010Avaliação do desempenho de empresas terceirizadas com o uso da metodologia multicritério de apoio à decisão - construtivista135 cited
  • 2010Designing an evaluation framework for IT service management

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128 cited
  • 2003Don't Just Lead, Govern: Implementing Effective IT Governance122 cited
  • 2005Information technology center service quality110 cited
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