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Customer Satisfaction Research · Study

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ChapterCustomer Satisfaction Research

Richard L. Oliver2006

Chapter2006

Customer Satisfaction Research

Richard L. Oliver

85 citations·0/0 files stored·Sage eBooks

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Customer churn and segmentation

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2010Customer Satisfaction 2010MEASURING CUSTOMER SATISFACTION: MUST OR NOT?2011Re‐examining the effect of service recovery: the moderating role of brand equity 2018Service quality and attitudinal loyalty: Consumers’ perception of two major telecommunication companies in Oman 2022Food delivery application quality in customer brand loyalty formation: Identifying its antecedent and outcomes 2013Evaluating the impact of corporate brand on consumer satisfaction 2021How do search-based and experience-based information matter in the evaluation of user satisfaction? The case of TripAdvisor 2015Green Marketing: Environmental Concern and Customer Satisfaction

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Year2006

Typechapter

Published2006-01-01

VenueSage eBooks

Languageen

Citations85

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.4135/9781412973380.n27

openalex_workW2494636327

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