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Richard L. Oliver · Study
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Author
Richard L. Oliver
53 works
· latest 2014
· 6 institutions
cluster: provisional
Works
53 shown
Satisfaction: A Behavioral Perspective on the Consumer
Routledge eBooks
·
2014
·
1 author
·
book
3,003
citations
Customer Satisfaction with Service
Sage eBooks
·
2012
·
1 author
·
chapter
65
citations
Customer Satisfaction
Wiley International Encyclopedia of Marketing
·
2010
·
1 author
·
other
82
citations
Satisfaction: a behavioral perspective on the consumer
Choice Reviews Online
·
2010
·
1 author
·
other
6,042
citations
Customer Satisfaction Research
Sage eBooks
·
2006
·
1 author
·
chapter
85
citations
Price discrimination through online couponing: Impact on likelihood of purchase and profitability
Journal of Economic Psychology
·
2005
·
2 authors
42
citations
Digital redemption of coupons: satisfying and dissatisfying effects of promotion codes
Journal of Product & Brand Management
·
2003
·
2 authors
·
Open access
82
citations
Whence Consumer Loyalty?
Journal of Marketing
·
1999
·
1 author
4,891
citations
Expectation Processes in Satisfaction Formation
Journal of Service Research
·
1999
·
2 authors
272
citations
Value as excellence in the consumption experience
Routledge eBooks
·
1999
·
1 author
·
chapter
226
citations
Whence Consumer Loyalty?
Journal of Marketing
·
1999
·
1 author
7,319
citations
Customer delight: Foundations, findings, and managerial insight
Journal of Retailing
·
1997
·
1 author
1,649
citations
Affect in Dyadic Negotiation: A Model and Propositions
Organizational Behavior and Human Decision Processes
·
1996
·
2 authors
245
citations
Varieties of Value in the Consumption Satisfaction Response
ACR North American Advances
·
1996
·
1 author
167
citations
Behavior- and Outcome-Based Sales Control Systems: Evidence and Consequences of Pure-Form and Hybrid Governance
Journal of Personal Selling and Sales Management
·
1995
·
2 authors
·
Open access
157
citations
The relationships among consumer satisfaction, involvement, and product performance: A catastrophe theory application
Systems Research and Behavioral Science
·
1995
·
3 authors
104
citations
Attribute need fulfillment in product usage satisfaction
Psychology and Marketing
·
1995
·
1 author
52
citations
Outcome Satisfaction in Negotiation: A Test of Expectancy Disconfirmation
Organizational Behavior and Human Decision Processes
·
1994
·
3 authors
256
citations
An Empirical Test of the Consequences of Behavior- and Outcome-Based Sales Control Systems
Journal of Marketing
·
1994
·
2 authors
731
citations
Service Quality: New Directions in Theory and Practice
Sage eBooks
·
1994
·
2 authors
·
book
1,701
citations
Service Quality: Insights and Managerial Implications from the Frontier
Sage eBooks
·
1994
·
2 authors
·
chapter
1,539
citations
Conceptual Issues in the Structural Analysis of Consumption Emotion, Satisfaction, and Quality: Evidence in a Service Setting
ACR North American Advances
·
1994
·
1 author
161
citations
Conceptual issues in the structural analysis of consumption emotion, satisfaction, and quality
Dialnet (Universidad de la Rioja)
·
1994
·
1 author
65
citations
Cognitive, Affective, and Attribute Bases of the Satisfaction Response
Journal of Consumer Research
·
1993
·
1 author
3,249
citations
Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction
Journal of Consumer Research
·
1993
·
2 authors
1,971
citations
Imaging and Analyzing in Response to New Product Advertising
Journal of Advertising
·
1993
·
3 authors
97
citations
A Catastrophe Model for Developing Service Satisfaction Strategies
Journal of Marketing
·
1992
·
3 authors
812
citations
An Investigation of the Attribute Basis of Emotion and Related Affects in Consumption: Suggestions For a Stage-Specific Satisfaction Framework
ACR North American Advances
·
1992
·
1 author
143
citations
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction
Journal of Consumer Research
·
1991
·
2 authors
2,162
citations
An Applied Analysis of Buyer Equity Perceptions and Satisfaction with Automobile Salespeople
Journal of Personal Selling and Sales Management
·
1991
·
2 authors
55
citations
Postpurchase communications by consumers
Journal of Retailing
·
1989
·
2 authors
513
citations
Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction
Journal of Consumer Research
·
1989
·
2 authors
930
citations
Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach
Journal of Marketing
·
1989
·
2 authors
2,084
citations
Response Determinants in Satisfaction Judgments
Journal of Consumer Research
·
1988
·
2 authors
·
Open access
1,685
citations
Deception by Implication: An Experimental Investigation
Journal of Consumer Research
·
1988
·
4 authors
95
citations
A framework for the formation and structure of consumer expectations: Review and propositions
Journal of Economic Psychology
·
1987
·
2 authors
277
citations
Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems
Journal of Marketing
·
1987
·
2 authors
1,197
citations
An Investigation of the Interrelationship Between Consumer (Dis)Satisfaction and Complaint Reports
ACR North American Advances
·
1987
·
1 author
104
citations
Crossover Effects in the Theory of Reasoned Action: A Moderating Influence Attempt
Journal of Consumer Research
·
1985
·
2 authors
416
citations
The Role of Public and Private Complaining in Satisfaction with Problem Resolution
Journal of Consumer Affairs
·
1985
·
2 authors
126
citations
Disconfirmation processes and consumer evaluations in product usage
Journal of Business Research
·
1985
·
2 authors
235
citations
The Role of Involvement in Satisfaction Processes
ACR North American Advances
·
1983
·
2 authors
146
citations
Developing Better Measures of Consumer Satisfaction: Some Preliminary Results
ACR North American Advances
·
1981
·
2 authors
317
citations
Effect of Satisfaction and Its Antecedents on Consumer Preference and Intention
ACR North American Advances
·
1981
·
2 authors
212
citations
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Journal of Marketing Research
·
1980
·
1 author
14,475
citations
A Path Analysis of Preventive Health Care Decision Models
Journal of Consumer Research
·
1979
·
2 authors
103
citations
An Interpretation of the Attitudinal and Behavioral Effects of Puffery
Journal of Consumer Affairs
·
1979
·
1 author
40
citations
Fear Appeal Effects in the Field: A Segmentation Approach
Journal of Marketing Research
·
1979
·
2 authors
73
citations
Testing Competing Models of Consumer Decision Making in the Preventive Health Care Marketplace
ACR North American Advances
·
1978
·
2 authors
3
citations
The Unsold Prospect: Dyadic and Attitudinal Determinants
Journal of Marketing Research
·
1977
·
3 authors
49
citations
Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.
Journal of Applied Psychology
·
1977
·
1 author
1,740
citations
Male-female differences in work attitudes among retail sales managers.
Journal of Applied Psychology
·
1976
·
2 authors
81
citations
Expectancy Theory Predictions of Salesmen's Performance
Journal of Marketing Research
·
1974
·
1 author
260
citations