Business Performance Measurement

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445 citations0/0 files storedCambridge University Press eBooks

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Accounting and Organizational Management Financial Reporting and Valuation Research Corporate Governance and Management

Abstract

The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.

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2007Why build a customer relationship management capability?2016Foundations and trends in performance management. A twenty-five years bibliometric analysis in business and public administration domains 2004Intellectual capital – defining key performance indicators for organizational knowledge assets 2004Dealing with uncertainty in knowledge-intensive firms: the role of management control systems as knowledge integration mechanisms 2003Business performance measurement – past, present and future 2006Strategy implementation: a role for the balanced scorecard?2008The impact of business process orientation on financial and non‐financial performance 2010Co-operative ties and innovation: Some new evidence for UK manufacturing

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