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Business Performance Measurement
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(2005)Strategic capital investment …Performance and Evaluation of Manufacturing Systems (2005)Performance and Evaluation of…Intellectual capital – defining key performance indicators for organizational knowledge assets (2004)Intellectual capital – defini…Dealing with uncertainty in knowledge-intensive firms: the role of management control systems as knowledge integration mechanisms (2004)Dealing with uncertainty in k…Business performance measurement – past, present and future (2003)Business performance measurem…The Handbook of Social Psychology (1969)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Qualitative Data Analysis (2008)Smart supply chain management: a review and implications for future research (2016)Towards a more circular economy: exploring the awareness, practices, and barriers from a focal firm perspective (2018)Supply chain transparency: A bibliometric review and research agenda (2021)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Intellectual capital and knowledge management effectiveness (2003)Firm resources and sustained competitive advantage (2004)Knowledge management and measurement: a critical review (2013)Knowledge management driven firm performance: the roles of business process capabilities and organizational learning (2014)The Economic Institutions of Capitalism (1986)The Economic Institutions of Capitalism (1987)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)How Can External Relationships Enhance Innovation in SMEs? New Evidence for Europe* (2012)Network Capital, Social Capital and Knowledge Flow: How the Nature of Inter-organizational Networks Impacts on Innovation (2012)The past, present and future of open innovation (2020)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Service Quality in Multichannel Services Employing Virtual Channels (2006)Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image (2016)On the Evaluation of Structural Equation Models (1988)The balanced scorecard : measures that drive performance (1992)Strategic management a stakeholder approach (2010)Culture in business process management: a literature review (2011)Defining business process maturity. A journey towards excellence (2011)The impact of knowledge management on organisational performance (2012)Case Study Research: Design and Methods (1984)The fifth discipline, the art and practice of the learning organization (1991)Case Study Research (2004)Are subjective business performance measures justified? (2016)The balanced scorecard--measures that drive performance. (1992)The balanced scorecard: Translating strategy into action (1997)Competitive strategy and performance measurement in the Malaysian context (2008)Strategic capabilities, competitive strategy, and performance among retailers in Argentina, Peru and the United States (2011)Using strategic performance measurement systems for strategy formulation: Does it work in dynamic environments? (2012)Case Study Research: Design and Methods (1991)Situated Learning: Legitimate Peripheral Participation. 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  • 2007Why build a customer relationship management capability?524 cited
  • 2016Foundations and trends in performance management. A twenty-five years bibliometric analysis in business and public administration domains365 cited
  • 2004Intellectual capital – defining key performance indicators for organizational knowledge assets325 cited
  • 2004Dealing with uncertainty in knowledge-intensive firms: the role of management control systems as knowledge integration mechanisms311 cited
  • 2003Business performance measurement – past, present and future306 cited
  • 2006Strategy implementation: a role for the balanced scorecard?302 cited
  • 2008The impact of business process orientation on financial and non‐financial performance291 cited
  • 2010Co-operative ties and innovation: Some new evidence for UK manufacturing288 cited
  • 2005Performance and Evaluation of Manufacturing Systems244 cited
  • 2012Towards a theory of supply chain alignment enablers: a systematic literature review214 cited
  • 2017Interplay between performance measurement and management, employee engagement and performance204 cited
  • 2020Supply chains in circular business models: processes and performance objectives194 cited
  • 2005The 2nd wave of knowledge management: The management control of knowledge resources through intellectual capital information

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192 cited
  • 2015On the quantification of operational supply chain resilience169 cited
  • 2005Strategic capital investment decision-making: A role for emergent analysis tools?156 cited
  • 2011Authentic leadership for 21st century project delivery150 cited