References

No references inside the corpus for this window.

Cited by

• 2014Using Twitter as a means of coping with emotions and uncontrollable crises90 cited
• 2010Crisis Communicators in Change: From Plans to Improvisations79 cited
• 2012Increasing the Impact of Thought Leadership in Crisis Communication66 cited
• 2011The Organization-Public Relationship and Crisis Communication: The Effect of the Organization-Public Relationship on Publics' Perceptions of Crisis and Attitudes Toward the Organization61 cited
• 2010Crisis Communication and Terrorist Attacks: Framing a Response to the 2004 Madrid Bombings and 2005 London Bombings52 cited
• 2018Analysing the dynamics of crisis leadership in higher education: A study of racial incidents at the University of Missouri51 cited
• 2009Studying Crisis Communication From the Subaltern Studies Framework: Grassroots Activism in the Wake of Hurricane Katrina48 cited
• 2017Crisis communication within a community: Bonding, coping, and making sense together44 cited
• 2018How to turn your friends into enemies: Causes and outcomes of customers’ sense of betrayal in crisis communication43 cited
• 2022Employee-centric perspective on organizational crisis: how organizational transparency and support help to mitigate employees' uncertainty, negative emotions and job disengagement36 cited
• 2007Internet Crisis Potential: The Importance of a Strategic Approach to Marketing Communications36 cited
• 2020Testing perceptions of organizational apologies after a data breach crisis