Media Relations and External Communications during a Disaster

Mordecai Lee

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Public Relations and Crisis Communication Disaster Management and Resilience Media Studies and Communication

Abstract

In many respects, strategies and policies for disaster public relations by government can be separated into two categories, those that came before and those that came after the three seminal mega-disasters that occurred during the first half-decade of the twenty-first century: 9/11, the 2004 tsunami in south Asia, and HurricaneKatrina in 2005. Although 9/11 was, of course, a matter of homeland security, it should also be considered a disaster and, therefore, is applicable to this discussion as well. These three cataclysmic events not only have greatly influenced how practitioners and faculty view public administration in general, but also have significant bearing on their implications for external communications in a crisis.

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References

2001Handbook of public relations 2005Stealing thunder: Analysis of the effects of proactive disclosure of crisis information 2005Diffusion of traditional and new media tactics in crisis communication 2004U.S. National Identity, Political Elites, and a Patriotic Press Following September 11 2007A Failure of Initiative: Final Report of the Select Bipartisan Committee to Investigate the Preparation for and Response to Hurricane Katrina (House of Representatives, February 15, 2006 www.gpoaccess.gov/katrinareport/mainreport.pdf) * The Federal Response to Hurricane Katrina Lessons Learned (White House staff, February 2006 www.whitehouse.gov/reports/katrina-lessons-learned/)2003The Power of Communication: Managing Information in Public Organizations 2005Why some companies emerge stronger and better from a crisis: 7 essential lessons for surviving disaster 2005From liftoff to landing: NASA's crisis communications and resulting media coverage following the Challenger and Columbia tragedies

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2015Crisis vs. Controversy

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