References

• 2001Handbook of public relations426 cited
• 2005Stealing thunder: Analysis of the effects of proactive disclosure of crisis information245 cited
• 2005Diffusion of traditional and new media tactics in crisis communication223 cited
• 2004U.S. National Identity, Political Elites, and a Patriotic Press Following September 11199 cited
• 2007A Failure of Initiative: Final Report of the Select Bipartisan Committee to Investigate the Preparation for and Response to Hurricane Katrina (House of Representatives, February 15, 2006 www.gpoaccess.gov/katrinareport/mainreport.pdf) * The Federal Response to Hurricane Katrina Lessons Learned (White House staff, February 2006 www.whitehouse.gov/reports/katrina-lessons-learned/)173 cited
• 2003The Power of Communication: Managing Information in Public Organizations152 cited
• 2005Why some companies emerge stronger and better from a crisis: 7 essential lessons for surviving disaster136 cited
• 2005From liftoff to landing: NASA's crisis communications and resulting media coverage following the Challenger and Columbia tragedies58 cited
• 1994Working with the media36 cited
• 2004Compassion Without Blame: Testing the Accident Decision Flow Chart With the Crash of ValuJet Flight 59230 cited
• 1998Public relations in public administration: a disappearing act in public administration education26 cited
• 2004All Crises Are Global: Managing to Escape Chaos24 cited
• 2001The Agency Spokesperson: Connecting Public Administration and the Media