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Effects of managerial response on consumer eWOM and hotel performance
16 references·8 citing·42 second hopsampled
Effects of managerial response on consumer eWOM and hotel performance (2016)Effects of managerial response on consume…Social Media in Tourism and Hospitality: A Literature Review (2013)Social Media in Tourism and H…What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)What Makes a Helpful Online R…What makes a helpful online review? a study of customer reviews on amazon.com (2010)What makes a helpful online r…The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings (2010)The influence of user-generat…The Impact of New Media on Customer Relationships (2010)The Impact of New Media on Cu…Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Impact of Online Consumer Rev…Tried and tested: The impact of online hotel reviews on consumer consideration (2008)Tried and tested: The impact …Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix (2008)Online Consumer Review: Word-…Do online reviews matter? — An empirical investigation of panel data (2008)Do online reviews matter? — A…The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)The Effect of On-Line Consume…Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue (2006)Word of Mouth for Movies: Its…Do Online Reviews Matter? - an Empirical Investigation of Panel Data (2005)Do Online Reviews Matter? - a…Using Online Conversations to Study Word-of-Mouth Communication (2004)Using Online Conversations to…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …The Paradox of Positivity: How Overly Positive Responses by Hosts Can Backfire on Peer-to-Peer Rental Platforms (2024)The Paradox of Positivity: Ho…Responding to negative reviews? The interplay of management response strategy and service failure type (2022)Responding to negative review…Effects of online reviews, trust, and picture-superiority on intention to purchase restaurant services (2021)Effects of online reviews, tr…Managerial Responses and Customer Engagement in Crowdfunding (2020)Managerial Responses and Cust…Do information technology (IT) capabilities affect hotel competitiveness? (2020)Do information technology (IT…Being Active in Online Communications: Firm Responsiveness and Customer Engagement Behaviour (2019)Being Active in Online Commun…Online review response strategy and its effects on competitive performance (2018)Online review response strate…Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model (2018)Hospitality and Tourism Onlin…A New Product Growth for Model Consumer Durables (1969)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Role of social media in online travel information search (2009)The impact of online reviews on hotel booking intentions and perception of trust (2011)Heuristic versus systematic information processing and the use of source versus message cues in persuasion. (1980)Measuring the Involvement Construct (1985)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations (2009)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)The Strength of Weak Ties (1973)Biases in Dynamic Models with Fixed Effects (1981)Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations (1991)Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing (2012)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Users of the world, unite! The challenges and opportunities of Social Media (2009)Social media? Get serious! Understanding the functional building blocks of social media (2011)What do we know about social media in tourism? A review (2014)Hospitality and Tourism Online Reviews: Recent Trends and Future Directions (2015)Advances and challenges in sustainable tourism toward a green economy (2018)Feeling and thinking: Preferences need no inferences. (1980)A Simple Model of Herd Behavior (1992)Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2013)The psychology of interpersonal relations. (1958)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Dimensions of Consumer Expertise (1987)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Deriving the Pricing Power of Product Features by Mining Consumer Reviews (2011)Managing Brands in the Social Media Environment (2013)Understanding Attitudes and Predicting Social Behavior (1980)The diffusion of innovations (1983)Networked Narratives: UnderstandingWord-of-Mouth Marketing in Online Communities (2014)A Theory of Social Comparison Processes (1954)Judgment under Uncertainty: Heuristics and Biases (1974)A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)Authenticity under threat: When social media influencers need to go beyond self-presentation (2018)Exploring the value of online product reviews in forecasting sales: The case of motion pictures (2007)Twitter power: Tweets as electronic word of mouth (2009)
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References

  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 2004Using Online Conversations to Study Word-of-Mouth Communication2,600 cited
  • 2010What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com12,499 cited
  • 2010Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics2,366 cited
  • 2007The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement2,115 cited
  • 2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
  • 2008Do online reviews matter? — An empirical investigation of panel data1,677 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,591 cited
  • 2013Social Media in Tourism and Hospitality: A Literature Review1,554 cited
  • 2010The Impact of New Media on Customer Relationships1,415 cited
  • 2006Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue1,329 cited
  • 2008Tried and tested: The impact of online hotel reviews on consumer consideration1,312 cited
  • 2010What makes a helpful online review? a study of customer reviews on amazon.com

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1,281 cited
  • 2010The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings1,165 cited
  • 2005Do Online Reviews Matter? - an Empirical Investigation of Panel Data1,013 cited
  • Cited by

    • 2021Effects of online reviews, trust, and picture-superiority on intention to purchase restaurant services129 cited
    • 2018Online review response strategy and its effects on competitive performance119 cited
    • 2018Hospitality and Tourism Online Review Research: A Systematic Analysis and Heuristic-Systematic Model118 cited
    • 2019Being Active in Online Communications: Firm Responsiveness and Customer Engagement Behaviour116 cited
    • 2020Do information technology (IT) capabilities affect hotel competitiveness?23 cited
    • 2022Responding to negative reviews? The interplay of management response strategy and service failure type20 cited
    • 2020Managerial Responses and Customer Engagement in Crowdfunding15 cited
    • 2024The Paradox of Positivity: How Overly Positive Responses by Hosts Can Backfire on Peer-to-Peer Rental Platforms14 cited