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The Kano model in tourism research: A critical note · Study

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ArticleThe Kano model in tourism research: A critical note

Josip Mikulić2016

Article2016

The Kano model in tourism research: A critical note

Josip Mikulić · Darko Prebežac

23 citations·0/0 files stored·Annals of Tourism Research

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Quality Function Deployment in Product Design Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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References

1977Importance-Performance Analysis 2006Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism 2011A critical review of techniques for classifying quality attributes in the Kano model 2016A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis

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2024Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential

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Details

Year2016

Typearticle

Published2016-08-16

VenueAnnals of Tourism Research

ISSN-L0160-7383

Languageen

Citations23

Files0 public / 0

ShelfQuality Function Deployment in Product Design

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doi10.1016/j.annals.2016.07.014

openalex_workW2516816680

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