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The Kano model in tourism research: A critical note
4 references·1 citing·25 second hop
The Kano model in tourism research: A critical note (2016)The Kano model in tourism research: A cri…A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis (2016)A comparison of service quali…A critical review of techniques for classifying quality attributes in the Kano model (2011)A critical review of techniqu…Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism (2006)Using a revised importance–pe…Importance-Performance Analysis (1977)Importance-Performance Analys…Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential (2024)Requirements classification i…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Satisfaction: a behavioral perspective on the consumer (2010)Quality of work life and job satisfaction among frontline hotel employees (2015)The Motivation to Work (2017)Exploring asymmetric effects of attribute performance on customer satisfaction in the hotel industry (2019)Research on the influence of after-sales service quality factors on customer satisfaction (2020)An Index of Factorial Simplicity (1974)Measuring Service Quality: A Reexamination and Extension (1992)Marketing Research: An Applied Orientation (1994)TOURIST SATISFACTION AND DISSATISFACTION (2009)The evaluation of tourism destination competitiveness by TOPSIS & information entropy – A case in the Yangtze River Delta of China (2010)A critical evaluation of importance–performance analysis (2012)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Examining structural relationships among service quality, perceived value, satisfaction and revisit intention for airbnb guests (2019)Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19 (2020)Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention (2022)One More Time: How Do You Motivate Employees? (1976)Attractive Quality and Must-Be Quality (1984)How to delight your customers (1996)Dynamic product quality improvement using social media data and competitor-based Kano model (2025)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1977Importance-Performance Analysis4,319 cited
  • 2006Using a revised importance–performance analysis approach: The case of Taiwanese hot springs tourism425 cited
  • 2011A critical review of techniques for classifying quality attributes in the Kano model343 cited
  • 2016A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis108 cited

Cited by

  • 2024Requirements classification in Kano Model – from strict categories to satisfaction and dissatisfaction potential15 cited

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