What do we mean by user needs

A Green

46 citations0/0 files storedBritish journal of academic librarianship

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Library Science and Information Literacy Library Science and Information Library Science and Administration

Abstract

The concept of need in the context of «user needs» is examined in the light of its treatment in political philosophy and social welfare theory. The central features of «need» are outlined. Needs are distinguished from wants and demands, and the claims of the professional librarian and the library user as definers of need are considered. A means of identifying the validity of needs is proposed which takes into account the views of users, «experts» and other relevant actors. Reasons are suggested for giving prominence to the assessment of needs in developing policy in the academic library

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1997Adapting service quality concepts to academic libraries 1995Customer Expectations: Concepts and Reality for Academic Library Services 2009When does an academic information need stimulate a school-inspired information want?2004The information needs of end-users of Sub-Saharan Africa in the digital information environment 2010Etic, Emic, or Both? A Fundamental Decision for Researchers of Young People's Information Needs 2011Two pupil‐centred approaches to the assessment of school libraries 2016Models of Information Behavior 2022Gender and linguistic distinctions of information needs in the Chinese context: Conscious and formalized levels

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