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• 1997Adapting service quality concepts to academic libraries55 cited
• 1995Customer Expectations: Concepts and Reality for Academic Library Services48 cited
• 2009When does an academic information need stimulate a school-inspired information want?37 cited
• 2004The information needs of end-users of Sub-Saharan Africa in the digital information environment19 cited
• 2010Etic, Emic, or Both? A Fundamental Decision for Researchers of Young People's Information Needs7 cited
• 2011Two pupil‐centred approaches to the assessment of school libraries5 cited
• 2022Gender and linguistic distinctions of information needs in the Chinese context: Conscious and formalized levels3 cited
• 2016Models of Information Behavior3 cited
• 2007The Interest-Related Information Needs of Teenagers in an English High School2 cited
• 1996Moi University Library’s bibliographic instruction programme2 cited
• 2009Children's strategies in coping with daily life: Does information matter?1 cited
• 2012Chapter 4 Information Needs and Information Seeking1 cited
• 2016Information Behavior: An Introduction1 cited
• 2017Vrednotenje kakovosti uporabniških storitev v visokošolskih knjižnicah: zadovoljstvo uporabnikov in izpolnitev njihovih pričakovanj