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The Antecedents of Customer Relationship in E-Banking Industry
16 references·1 citing·43 second hop
The Antecedents of Customer Relationship in E-Banking Industry (2015)The Antecedents of Customer Relationship …Online banking adoption: an empirical analysis (2010)Online banking adoption: an e…The effects of the dimensions of technology readiness on technology acceptance: An empirical analysis (2008)The effects of the dimensions…The effect of service employees’ technology readiness on technology acceptance (2007)The effect of service employe…Integrating technology readiness into technology acceptance: The TRAM model (2007)Integrating technology readin…An attribute-based model of quality satisfaction for Internet self-service technology (2005)An attribute-based model of q…Consumer acceptance of wireless finance (2004)Consumer acceptance of wirele…Measuring the quality of relationships in consumer services: an empirical study (2003)Measuring the quality of rela…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Customer Relationship Management (CRM) in financial services (2000)Customer Relationship Managem…Relationship Quality and Buyer–Seller Interactions in Channels of Distribution (1999)Relationship Quality and Buye…Building Data Mining Applications for CRM (1999)Building Data Mining Applicat…Buyer-Seller relationships: Similarity, relationship management, and quality (1998)Buyer-Seller relationships: S…The Effects of Perceived Interdependence on Dealer Attitudes (1995)The Effects of Perceived Inte…Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Managing Customer Relationshi…Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Comparative Study of Service Quality on VIP Customer Satisfaction in Internet Banking: South Korea Case (2020)Comparative Study of Service …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1995The Effects of Perceived Interdependence on Dealer Attitudes1,843 cited
  • 1994Managing Customer Relationships for Profit: The Dynamics of Relationship Quality1,185 cited
  • 2007Integrating technology readiness into technology acceptance: The TRAM model860 cited
  • 2003Measuring the quality of relationships in consumer services: an empirical study708 cited
  • 2007The effect of service employees’ technology readiness on technology acceptance691 cited
  • 1999Building Data Mining Applications for CRM599 cited
  • 1998Buyer-Seller relationships: Similarity, relationship management, and quality526 cited
  • 2000Customer Relationship Management (CRM) in financial services498 cited
  • 2004Consumer acceptance of wireless finance485 cited
  • 2010Online banking adoption: an empirical analysis343 cited
  • 2005An attribute-based model of quality satisfaction for Internet self-service technology216 cited
  • 2008The effects of the dimensions of technology readiness on technology acceptance: An empirical analysis

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214 cited
  • 1999Relationship Quality and Buyer–Seller Interactions in Channels of Distribution213 cited
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    • 2020Comparative Study of Service Quality on VIP Customer Satisfaction in Internet Banking: South Korea Case19 cited