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Relationship Quality and Buyer–Seller Interactions in Channels of Distribution · Study

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ArticleRelationship Quality and Buyer–Seller Interactions in Channels of Distribution

Sandy D. Jap1999

Article1999

Relationship Quality and Buyer–Seller Interactions in Channels of Distribution

Sandy D. Jap · Chris Manolis · Barton A. Weitz

213 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Marketing and Advertising Strategies Quality and Supply Management

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References

1985Economic Action and Social Structure: The Problem of Embeddedness 1994The Commitment-Trust Theory of Relationship Marketing 1987Developing Buyer-Seller Relationships 1997The Psychology of Attitudes 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective 1984Essentials of Behavioral Research: Methods and Data Analysis

Cited by

2020Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience 2012Marketing activity, blogging and sales 2005The impact of organizational learning on relationship orientation, logistics service effectiveness and performance 2006Enhancing innovation capability through relationship management and implications for performance 2016Relationship quality in higher education marketing: the role of social media engagement

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1999A Meta-Analysis of Satisfaction in Marketing Channel Relationshipsreview · 12 shared references 2010Supply integration: An investigation of its multi-dimensionality and relational antecedentsarticle · 12 shared references 2006Do exchange hazards always foster relational governance? An empirical test of the role of communicationarticle · 12 shared references 2007The impact of a distributor's trust in a supplier and use of control mechanisms on relational value creation in marketing channelsarticle · 12 shared references 2011Supply chain commitment and business process integrationarticle · 12 shared references 2003Specific Investments in Marketing Relationships: Expropriation and Bonding Effectsarticle · 11 shared references

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Year1999

Typearticle

Published1999-11-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations213

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0148-2963(98)00032-0

openalex_workW2016827344

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2009

Antecedents and consequences of buyer‐seller relationship quality in the financial services industry

2019Relationship quality determinants and outcomes in retail banking services: The role of customer experience

2003Striking the Right Balance