Bridging the gap between justice and citizenship behavior in Asian culture

Jihad Mohammad · Farzana Quoquab · Zafir Khan Mohamed Makhbul · Thurasamy Ramayah

45 citations0/0 files storedCross Cultural & Strategic Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Workplace Spirituality and Leadership

Abstract

Purpose Based on social exchange, equity, and other orientation theories this study examines the effect of organizational justice on two dimensions of employees’ citizenship behavior in the Asian context. Moreover, the purpose of this paper is to investigate whether Islamic work ethic (IWE) can moderate the relationships between organizational justice and two dimensions of citizenship behavior. Design/methodology/approach Data were collected using self-administered questionnaire. In total, 337 employees from Islamic financial institutions in Malaysia participated in the survey. Structural equation modeling specifically partial least square was used to analysis the hypothetical model developed in this study. Findings The finding of this study revealed that justice has direct effect on citizenship behavior directed toward individual and organization alike. These relationships found to be more effective for employees who are high in IWE and weak for employees who are low in IWE. Moreover, the findings of this study provide insight about the validity and reliability of the existing scales pertaining to the study constructs in Asian culture. Practical implications The current study enhance researchers understanding about the crucial role of dispositional variables as moderator in relation to justice and citizenship behavior, confirmed the predictive role of organizational justice in Asian context, and stresses the importance of justice at workplace which can encourage employees to go the extra mile and show good behavior toward their co-workers and/or organization. Originality/value This is a pioneer study that empirically investigates the moderating role of IWE between organizational justice and citizenship behavior, and emphasized the validity and reliability of the used scales in eastern context.

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References

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2019The mediating role of overall fairness perception: a structural equation modelling assessment 2021Organizational justice and organizational citizenship behaviour: the mediating role of psychological ownership 2022“Should I adopt Islamic banking services?” Factors affecting non-Muslim customers’ behavioral intention in the Malaysian context 2017A REVIEW OF ISLAMIC WORK ETHICS AND SPIRITUALITY CONCEPTS IN SERVICE INDUSTRY

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